The City of Johannesburg Metropolitan Municipality is located in the Gauteng Province. Johannesburg is the most advanced commercial city in Africa and the engine room of the South African and regional economy. It is a city with a unique, African character, world-class infrastructure in the fields of telecommunications, transportation, water and power, and wi...
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Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification.
No experience; and
Only City of Joburg residents will be considered.
Primary Function:
Provide highly proficient and efficient customer service that satisfies customer requirements and expectations, producing first contact resolutions while upholding quality and consistency in service delivery.
Key Learning Areas:
Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions.
Provide high quality and professional query resolution that ensures customers satisfaction;
Manage customer complaints in line with applicable standard operating procedures;
Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increased profitability;
Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures;
Ensure timeous and accurate reporting of customer care related activities;
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