Sales Customer Service Administrator at Hire Resolve

Job Description

• A Sales Customer Service Administrator is required to support a dynamic sales team and National Sales Manager. The successful candidate will be responsible for sales administration, customer service coordination, reporting, and general office support within a fast-paced environment.
• This role requires a highly organised, detail-oriented individual with strong analytical ability and advanced Excel skills.

Key Responsibilities

Sales Support & Reporting

• Support the Sales Manager with sales-related reporting and administrative tasks
• Prepare weekly and monthly sales reports and data summaries
• Assist with sales meetings, agendas, and follow-up actions
• Compile presentations, reports, and business documentation

Sales Administration

• Manage sales administration processes including quotes, samples, and order tracking
• Follow up on customer accounts, payments, and outstanding queries
• Maintain and update customer records and sales documentation
• Assist with sample invoicing and tracking

Customer Service & Coordination

• Respond to customer queries and route them appropriately
• Support customers and ensure efficient handling of requests
• Assist with customer communication and service coordination

Office Administration

• Provide general administrative support to the sales and customer service teams
• Assist with internal record keeping and office coordination
• Support workflow efficiency within the department

 Requirements

• Matric / Grade 12 essential
• Strong Excel skills (advanced level – Pivot Tables, VLOOKUP)
• Previous experience in sales administration or customer service support
• Strong analytical and numerical ability
• High attention to detail and accuracy
• Strong organisational and communication skills
• Ability to work under pressure in a fast-paced environment