Fresh Jobs at Momentum

Role Purpose

To render a comprehensive telephony and administration client service to policyholders and other internal and external customers.

Requirements

• Must have achieved a National Senior Certificate (Matric/Grade 12)
• Maths /Maths Literacy
• Must be unemployed, South African citizens
• be aged between 18 and 35
• Previously disadvantaged candidates
• Interest in Financial Service- Industry
• Attention to detail
• Professionalism
• Multi-tasking abilities

Duties & Responsibilities

• Handle all incoming contact mediums and all related administration received as a result of the contacts received
• Perform the task to adhere to the pay for performance requirements
• Manage and adhere to established service level agreements
• Develop and maintain productive and collaborative working relationships with peers
• Positively influence and participate in change initiatives
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback
• Escalate client queries to the relevant department or stakeholder
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

Competencies

• Self-Motivated
• Be adaptable to change
• Ability to grasp new concepts easily
• Customer service skills
• Good communication skills
• Good soft skills and telephone etiquette
• Fluency in English
• Attention to detail
• Professionalism
• Multi-tasking abilities