Sales Manager: Cross Sell Operations - Johannesburg at Sanlam Group

What will you do?

Job Description:

• An experienced Sales Manager to lead our outbound call centre team in the Cross-Sell team. The successful candidate will be responsible for managing and motivating a team of sales agents and administrators to achieve sales targets and KPIs.

Key Responsibilities and Deliverables:

• Develop and implement sales strategies to achieve sales targets and KPIs.
• Manage and motivate a team of sales agents to achieve sales targets and KPIs.
• Monitor and analyse sales performance data to identify areas for improvement.
• Provide coaching and training to sales agents to improve their performance.
• Ensure compliance with company policies and procedures.
• Ensure that all sales activities are conducted in accordance with regulatory requirements.
• Develop and maintain relationships with key stakeholders.
• Prepare reports on sales performance data for senior management.
• Participate in the recruitment and selection of new sales agents.
• Manage the new business capturing, in line with product terms and conditions and applicable regulations.
• Manage the sales leads process
• Ensure that Sales targets are met (Quality sales) and manage the leads quality.
• Review and approve all new business

Quality monitoring

• Ensure that outbound agents adhere to the sales scripts
• Ensure quality capturing of all accepted policies on different systems
• Achievement on quality audits (% achieved)
• Ensure that all processes, procedures and systems are in line with regulatory requirements and that the team are kept up to date with regulatory changes.
• Trends will be identified and communicated to management with recommendations as to how to improve / address issues identified

Enabling capacity management

• Sufficient staff are available to perform the work 

• Staff have access to the required enablers to perform their work

Operational work planning and priority setting – delegation of incoming work/ Capacity management

• Ensure that work is equally distributed by the team leaders
• Ensure effective planning that enables dealing with the workload 
• Ensure clear and timeous communication to all relevant teams by the team leaders 

Operational performance monitoring and reporting 

• Ensure, with the assistance of team leaders that all key indicators are monitored continuously and deviations addressed timeously 
• Adherence to Standard operating procedures guides
• Adherence to Service level agreements
• Achievement of targets (volumes)
• Achievement of quality measure targets
• Consider alternative measure to accommodate the client and to speed up the process
• All communication or actions will be documented

Reporting – weekly and monthly to relevant stakeholders

• Accuracy 
• Timeously

What will make you successful in this role?

Qualifications & experience 

• Grade 12/Matric
• diploma/degree – Business Management
• RE 1 & RE 5 qualification
• 2 years’ experience in approving of new business in life/funeral insurance industry 
• At least  2 years’  experience as a Sales Manager in outbound call centre environment.

Knowledge and skills

• Excellent communication and interpersonal skills.
• Strong leadership skills.
• Ability to motivate and manage a team of sales agents.
• Strong analytical skills.
• Knowledge of life insurance products and services.
• Knowledge of regulatory requirements for the insurance industry.
• Computer literacy – MS Office – standard Excel 
• Exposure to working with capturing / workflow systems 
• Insurance product knowledge  
• Knowledge of in-house systems (advantageous)
• Verbal and written communication skills is essential

Core Competencies

• Cultivates Innovation
• Client Focus
• Drives results
• Meet sales targets
• Collaborates
• Flexible and Adaptable

Behavioural Competencies

• Interpersonal Savvy
• Build effective teams 
• Plans and aligns
• Optimises work processes
• Promote and enforce the company culture

Personal Attributes

• Builds effective teams - Contributing independently
• Decision quality - Contributing independently
• Directs work - Contributing independently
• Plans and aligns - Contributing independently