Job Openings at Ipsos

Key Responsibilities:

• Service Line Strategy and Thought Leadership
• Business Management
• Contract Management
• Client relationship management
• Reporting
• Client Service
• Contribution / Collaboration
• Ensures the process runs according to deadlines and budget together with the Project Manager​
• Attempts initial value add / insights at each stage (development area)​
• Develops basic Solutions knowledge​
• PnL
• Ensures integration of information from multiple sources where applicable and available​
• Conducts desk research to add value to all reports / presentations and assist the client in understanding the South African market

Education:

• School: Matric
• A Degree or Diploma in Marketing, Arts or Business is essential (an honors degree would be an advantage) 

Experience:

• Minimum 5 years’ Market research agency experience in client facing role
• Thorough knowledge of the service line’s core research
• Strong innovative research and analytic skills.
• Qualitative experience
• Business Acumen – business leader, entrepreneurial, financial perspective
• Strong sales and negotiation skills

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ABOUT THE TEAM

• Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

ABOUT US

• Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

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Key Responsibilities:

• Client relationship and stakeholder engagement with overall responsibility for customer understanding
• Ensure IUU maintains, builds, and develops core accounts
• Acts as the executive sponsor to core accounts with strategic input and involvement
• P&L ownership and overall financial management of service line
• Budgeting and contract negotiations
• Achieve profitable revenue target for the Service Line to ensure year on year growth in operating profit
• Achieving absolute gross margin target for the Service Line
• Define suitable metrics and targets and lead the team to meet them
• Articulate a vision for the IUU business direction and goals, one which is understood at every level
• Create a high-performance culture and ensure talent is engaged, developed and retained
• Ensure that Ipsos Values are incorporated into everything we do
• Develop an entrepreneurial and ideas-focused environment
• Establish rapport and credibility with direct reports
• Ensure that talented people are engaged, developed and retained
• Create opportunities, lead and deliver activities that make Ipsos known, e.g., press releases, publications, client events, appearing at conferences, etc.
• Acts as the IUU thought leader for the region
• Communicate, advocate, and implement the team and company strategy, business objectives, and plans
• Ensure personal (and team members') objectives actively support those of the team and company
• Consider the ‘bigger picture' and think ‘longer term’ when making decisions
• Lead corporate and team initiatives to raise the profile of Ipsos

Knowledge and Skills:

Education

• School: Matric
• Professional / Tertiary: A degree / diploma in Marketing, Psychology, Sociology, Statistics, Economics or Business is essential (an honours degree would be an advantage)

Experience

• Minimum 10-years’ experience in research of which 5 should be IUU experience
• Client relationship management / stakeholder management
• Business management
• Talent Leadership and people

Additional requirements:

• Market Research expertise; methods expertise in the Service Line 
• Mastering of services inside the Service Line
• Strong client industry knowledge
• Familiarity with, and curiosity about, other Service Lines
• Analytical skills
• Issue / crisis management
• Risk management
• Strategic thinking
• Communication
• Team spirit
• Client-centricity
• Ability to work in an international environment
• English fluency