Service Line Lead - IUU at Ipsos

Key Responsibilities:

• Client relationship and stakeholder engagement with overall responsibility for customer understanding
• Ensure IUU maintains, builds, and develops core accounts
• Acts as the executive sponsor to core accounts with strategic input and involvement
• P&L ownership and overall financial management of service line
• Budgeting and contract negotiations
• Achieve profitable revenue target for the Service Line to ensure year on year growth in operating profit
• Achieving absolute gross margin target for the Service Line
• Define suitable metrics and targets and lead the team to meet them
• Articulate a vision for the IUU business direction and goals, one which is understood at every level
• Create a high-performance culture and ensure talent is engaged, developed and retained
• Ensure that Ipsos Values are incorporated into everything we do
• Develop an entrepreneurial and ideas-focused environment
• Establish rapport and credibility with direct reports
• Ensure that talented people are engaged, developed and retained
• Create opportunities, lead and deliver activities that make Ipsos known, e.g., press releases, publications, client events, appearing at conferences, etc.
• Acts as the IUU thought leader for the region
• Communicate, advocate, and implement the team and company strategy, business objectives, and plans
• Ensure personal (and team members') objectives actively support those of the team and company
• Consider the ‘bigger picture' and think ‘longer term’ when making decisions
• Lead corporate and team initiatives to raise the profile of Ipsos

Knowledge and Skills:

Education

• School: Matric
• Professional / Tertiary: A degree / diploma in Marketing, Psychology, Sociology, Statistics, Economics or Business is essential (an honours degree would be an advantage)

Experience

• Minimum 10-years’ experience in research of which 5 should be IUU experience
• Client relationship management / stakeholder management
• Business management
• Talent Leadership and people

Additional requirements:

• Market Research expertise; methods expertise in the Service Line 
• Mastering of services inside the Service Line
• Strong client industry knowledge
• Familiarity with, and curiosity about, other Service Lines
• Analytical skills
• Issue / crisis management
• Risk management
• Strategic thinking
• Communication
• Team spirit
• Client-centricity
• Ability to work in an international environment
• English fluency