Sales Manager (Medical Insurance and Gap Cover) at GBS

Overview of Key Responsibilities:

Sales Production and Resourcing within the Operational environment:

• Establish and communicate KPIs to all stakeholders monthly to meet business objectives.
• Collaborate with Recruitment to ensure optimal headcount and campaign resourcing, maximizing revenue.
• Partner with Training to create training plans for Team Leaders and Contact Centre Agents to enhance performance.
• Analyze people and data trends continuously to identify and resolve pinch points.
• Manage multiple business segments to drive outstanding outcomes.

Leading and Motivating a High-Performing Team:

• Develop and implement individual and team KPIs aligned with business goals.
• Guide Sales Managers and Team Leaders to boost performance and achieve production targets.
• Coach and mentor direct reports to foster growth and excellence.
• Plan, direct, supervise, and coordinate activities to maintain a high-performance culture.
• Cultivate motivation through focused incentives, celebrations, and regular communication.
• Micro-manage the end-to-end process for optimal results.
• Client Relationship Management with internal and external stakeholders.
• Communicate and manage changes to create a positive impact.
• Manage all financial components with the view of Revenue Generation.
• Analysis and reporting to support informed decision-making.
• Ensure compliance with all relevant legal and regulatory requirements.

Minimum Requirements:

• Matric qualification is essential; a related degree/diploma is advantageous.
• RE and FAIS required
• At least 5 years sales management experience in GAP cover, Medical Insurance, Medical Aid, etc.
• Prior experience in short-term insurance within a call centre environment, overseeing a team of team leaders and sales agents is essential.