Latest Job Opportunities at GBS

You require:

• Minimum 6 months contact center sales experience
• Matric or grade 10/11
• South African ID
• Valid bank account

We are offering:

• Basic salary
• Attendance bonus
• Uncapped commission
• Coms savings
• Opportunity to further your career (internal management growth)
• Great working hours (08:00 am to 17:00 pm)
• December shut down
• Subsidized canteen
• Safe and clean working environment 
• Floor incentives and more...

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Key Responsibilities

• Assisting the Senior Systems Analyst with creating functional specifications, flowcharts, and diagrams.
• Supporting the technical team to align solutions with business requirements.
• Documenting test plans, test cases, and assisting with regression and user acceptance testing (UAT).
• Providing end-user support on business systems and handling administrative tasks on Jira.
• Assisting with user administration on business systems and contributing to project success.
• Perform general administrative duties as needed.

You must meet the following requirements to apply:

• Matric plus a 3-Year National Diploma or Degree in Information Technology, Information Systems or Computer science from a public tertiary institution.
• Microsoft Office proficient - Advanced Excel skills is beneficial.
• Must be a South African citizen between the ages of 18-35.
• Reside in or around KwaZulu-Natal.
• You must NOT be currently employed or be part of another internship/learnership program.
• Must have not previously done an internship prior (SETA/ Government)

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What You’ll Do:

• Keep our QA team running smoothly by organizing workloads and tracking progress.
• Provide essential administrative support, from filing to managing voice log requests.
• Be the master of reports, generating weekly and monthly insights that keep our team at the top of their game.
• Assist in updating QA processes and tracking team updates with HR.
• Get involved in exciting projects like team-building incentives and much more!

What You Need to Join:

• Qualifications: 3-year Diploma or Degree in Business Administration (or Honours) from a public tertiary institution.
• Strong Microsoft Office skills and a flair for numbers.
• Must be an SA Citizen between the ages of 18-35 years old
• Must be computer literate and fluent in English
• Must reside in and around KZN
• Must not be currently employed or on any learnership or internship programme
• Must have not previously done an internship prior (SETA/ Government)

Why You’ll Love It Here:

• Work with a dynamic team that values innovation and growth.
• Gain real-world experience and hands-on training.
• Be part of a supportive and fun working environment.

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What will you do?

• Create Engaging Reports: Create both standardised and custom reports, not only analyse data but also tell a compelling story to our business departments.
• Innovate for Efficiency: Collaborate with your team to develop tools and methodologies that refine operational efficiency, identifying exciting areas for improvement across our business KPIs.
• Lead BI Projects: Be involved in all stages of BI project work—from requirements gathering to implementation—ensuring each project, whether big or small, is a rewarding experience.
• Empower Stakeholders: Work closely with business stakeholders to understand their needs, determining the best approaches for collecting and presenting data to empowers them to make informed decisions.
• Discover Patterns: Dive into data collection and processing, sifting through information to uncover patterns and answer crucial business questions.
• Visualise Success: Create dynamic written reports and data visualisations to help stakeholders monitor metrics and make strategic decisions.
• Drive Continuous Improvement: Initiate and lead efforts to enhance performance reporting, ensuring we’re always at the top of our game.
• Provide Strategic Insights: Offer direction on patterns, trends and market analysis that inform key business decisions.
• Build Solutions: Develop and support BI solutions to solve real business challenges in a fast-paced environment.
• Research and Innovate: Stay ahead of the curve by researching new technologies that align with our strategic goals, translating business needs into technical specifications.
• Problem-Solve with Flair: Use your analytical mind and problem-solving aptitude to troubleshoot and debug solutions, ensuring smooth operations.
• This is your chance to shine in a role that delivers impactful change, creating a bridge between IT and business to offer a competitive edge.

MINIMUM REQUIREMENTS:

• Matric / Grade 12
• A 3 year related diploma or Bachelor’s Degree required
• Experience within a Call centre would be advantageous 
• Minimum of 3 years of experience as an Business Intelligence Analyst or similar position essential
• Accounting/Finance experience preferred
• Familiarity with reporting in sales, marketing and other operational departments

Experience in working with the following tools:

• Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
• MySQL
• R / Python
• Expert capability in Microsoft Excel
• Knowledge of business processes and functional areas
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Experience in estimating solution development and delivering solutions against those estimates

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Overview of Key Responsibilities:

Sales Production and Resourcing within the Operational environment:

• Establish and communicate KPIs to all stakeholders monthly to meet business objectives.
• Collaborate with Recruitment to ensure optimal headcount and campaign resourcing, maximizing revenue.
• Partner with Training to create training plans for Team Leaders and Contact Centre Agents to enhance performance.
• Analyze people and data trends continuously to identify and resolve pinch points.
• Manage multiple business segments to drive outstanding outcomes.

Leading and Motivating a High-Performing Team:

• Develop and implement individual and team KPIs aligned with business goals.
• Guide Sales Managers and Team Leaders to boost performance and achieve production targets.
• Coach and mentor direct reports to foster growth and excellence.
• Plan, direct, supervise, and coordinate activities to maintain a high-performance culture.
• Cultivate motivation through focused incentives, celebrations, and regular communication.
• Micro-manage the end-to-end process for optimal results.
• Client Relationship Management with internal and external stakeholders.
• Communicate and manage changes to create a positive impact.
• Manage all financial components with the view of Revenue Generation.
• Analysis and reporting to support informed decision-making.
• Ensure compliance with all relevant legal and regulatory requirements.

Minimum Requirements:

• Matric qualification is essential; a related degree/diploma is advantageous.
• RE and FAIS required
• At least 5 years sales management experience in GAP cover, Medical Insurance, Medical Aid, etc.
• Prior experience in short-term insurance within a call centre environment, overseeing a team of team leaders and sales agents is essential.

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Duties and Responsibilities:
Team Leadership:

• Manage and mentor telesales representatives to improve performance.
• Build strong, productive relationships with your team.
• Create a high-performance culture with incentives, celebrations, and regular communication.
• Promote continuous improvement to boost efficiency and effectiveness.

Sales Strategy Development:

• Develop and implement sales strategies to meet monthly and quarterly goals.
• Plan, direct, and supervise the activities of your team.
• Use data and reports to monitor performance, identify improvements, and track trends.

Performance Monitoring:

• Set and communicate KPIs to achieve business goals.
• Align sales strategies with campaign targets to meet objectives.
• Regularly analyze sales data to find trends and areas for improvement.
• Review production data and take action where needed.
• Manage the campaign budget, including staff, incentives, and costs.

Training and Development:

• Conduct training to help team members succeed.
• Work with training to create development plans for agents.
• Provide one-on-one and group coaching to help team members reach their potential.
• Analyze trends and implement training solutions to address challenges.

Collaboration:

• Work with other teams to align sales efforts with company goals.

Customer Relationship Management:

• Build strong customer relationships to ensure satisfaction and repeat business.
• Help resolve escalated customer complaints and queries.
• Ensure the team delivers excellent customer service across all engagements.

Recruitment:

• Participate in hiring to build a high-performing telesales team.
• Manage staffing to meet production needs and increase revenue.

Minimum Qualifications & Experience:

• Matric with relevant degree/ diploma advantageous
• Minimum 3 years sales management experience within the Telecommunications industry 
• Prior B2B sales experience is advantageous
• Strong leadership skills with a history of team management and development
• Excellent communication and interpersonal skills
• Proficient in CRM software and Microsoft Office
• Able to analyze data and provide actionable insights
• Results-driven, with a focus on meeting targets

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MINIMUM REQUIREMENTS:

• Matric
• 1 year lead generation experience with 1 year telesales experience within a telecommunications environment
• Experience with CRM software and sales tools required

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What You’ll Be Doing:

• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business needs and objectives. Ensure regular face-to-face and virtual meetings are conducted with clients.
• Account Strategy: Develop and implement strategic account plans to achieve sales targets and enhance client satisfaction.
• Sales Growth: Identify and pursue new business opportunities within existing accounts while maximizing revenue from current services and cross-sell opportunities.
• Collaboration: Work closely with cross-functional teams to ensure alignment and deliver value to clients and optimal service delivery.
• Performance Monitoring: Track account performance metrics, prepare regular reports, and provide insights to both clients and internal stakeholders.
• Negotiation: Lead contract negotiations and ensure favorable terms while aligning with company objectives.
• Market Analyses: Stay updated on industry trends, competitor activities, and market dynamics to inform account strategies.
• Target Achievement: Achieve individual sales targets on new business, retention sales and ICT sales.
• Reporting: Provide accurate forecasting on weekly and monthly sales pipelines and ad hoc reporting.
• Processes and Procedures: Ensure all policies and procedures are adhered to and all relevant interactions are captured on the appropriate systems in the approved manner

What We’re Looking For:

• Matric (A Diploma or Degree is a bonus!)
• Proven experience as a Key Account Manager or similar role in the Telecommunications industry.
• Minimum 2 years experience in marketing mobile voice, data solutions, and ICT to businesses.
• A track record of smashing B2B sales targets.
• Stellar communication, presentation, and negotiation skills.
• Ability to analyze data and use it to drive decision-making.
• Proficient in CRM software and Microsoft Office Suite.

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Your key responsibilities will include:

• Assist the GRC team with documenting policies, procedures, and activities.
• Review documents and provide insights.
• Conduct research on GRC-related legislation and regulations.
• Manage records, calendars, and meeting minutes.
• Edit and format documents for reports.
• Support monitoring projects to assess effectiveness.
• Provide general assistance to the GRC team as needed.

All we require is:

• A 3-year National Diploma / Degree in BA/ Bachelor of Administration/ LLB from a recognized public tertiary institution.
• Proficiency in MS Office
• Must be a South African citizen, aged between 18-35 years.
• Excellent communication skills both written and verbal.
• Must reside in or around KwaZulu-Natal (KZN).
• Not currently employed or participating in any learnership or internship programme.
• Must not have previously completed a SETA / Government internship program.

What We Offer:

• A 12-month paid internship that provides hands-on experience.
• Monday to Friday, 8:00 AM to 5:00 PM working hours.
• Valuable experience in a supportive team environment.
• Fun dynamic environment

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Job Responsibilities:

• Provide administrative support for data management across all training activities.
• Help coordinate and implement projects and events, including updating project plans, arranging meetings, and ensuring systems and processes are in place to meet deadlines.
• Manage training resources and collaborate with other departments to kick off training sessions.
• Accurately capture data for all training engagements in line with SETA reporting requirements.
• Assist with various admin tasks in the Learning & Development space to keep things running smoothly.

Minimum Requirements:

• A 3-year National Diploma, Degree, or Honours Degree in Human Resources Management/Human Resource Development/Industrial Psychology from a recognized public tertiary institution.
• Proficiency in MS Office applications.
• Must be a South African citizen, aged between 18-35 years.
• Computer literate with fluency in English.
• Must reside in or around KwaZulu-Natal (KZN).
• Not currently employed or participating in any learnership or internship programme.
• Must not have previously completed an internship (SETA/Government).

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Job Responsibilities:

• Provide essential administrative support for learnerships and manage data related to all training activities.
• Assist in the coordination and implementation of various projects and events, including maintaining updated project plans, arranging meetings, and ensuring systems and processes are in place to meet project timelines.
• Prepare engaging training materials and manage the necessary resources while collaborating with other departments to kick off training initiatives.
• Accurately capture and maintain data for every training session in accordance with SETA reporting requirements.
• Support administrative tasks in the Learning & Development space, helping to foster an environment of growth and learning.

Minimum Requirements:

• A 3-year National Diploma, Degree, or Honours in Human Resources Management or related field from a recognized public tertiary institution.
• Proficiency in MS Office applications.
• Must be a South African citizen, aged between 18-35 years.
• Computer literate with fluency in English.
• Must reside in or around KwaZulu-Natal (KZN).
• Not currently employed or participating in any learnership or internship programme.
• Must not have previously completed an internship (SETA/Government).

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Your Mission:

Leadership & Strategy:

• Craft and implement a forward-thinking strategy for our data engineering initiatives.
• Lead, mentor, and guide a team of data engineers, ensuring projects are delivered on time.
• Partner with cross-functional teams to seamlessly integrate data solutions into our business.

Data Infrastructure & Analytics:

• Oversee the migration of our data infrastructure to the cloud, enhancing performance and reliability.
• Design and maintain our data warehouse, ensuring it operates at peak efficiency.
• Optimize ETL processes and solutions for real-time analytics.
• Manage all reporting deliverables with precision.

Cloud Architecture Expertise:

• Administer our Azure data ecosystem, championing best practices.
• Utilize Azure Synapse for cutting-edge analytics and data exploration.
• Propel the implementation of self-service data provisioning across the organization.

Data Governance & Compliance:

• Safeguard data integrity, security, and regulatory compliance.
• Cultivate a culture that emphasizes data quality.

Stakeholder Engagement:

• Collaborate with business stakeholders to identify and prioritize data needs.
• Translate complex data concepts into clear, engaging communication for non-technical stakeholders.

What We Need from You:

• A degree in Computer Science, Engineering, or a related field.
• 3 to 5 years experience managing a data team, including data engineers, analysts, and BI specialists.
• Extensive experience in BI reporting and data engineering.
• 5 to 7 years of hands-on experience with database technologies, including RDBMS (MS SQL, MySQL, Postgres) and NoSQL (MongoDB, Cosmos, Redis).
• Proficiency with search platforms like Elasticsearch or ELK, and experience with SQL, Python, and R.
• Specialized knowledge in cloud systems, especially data services, with strong experience in data analytics, ETL processes, and data warehousing.
• Expertise in Azure Synapse and cloud-centric data strategies.
• Experience in a call center environment is a bonus.
• Familiarity with other cloud platforms and big data tools is a plus.
• Certifications in Azure or related technologies are advantageous.

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Key Responsibilities:

Relationship Management:

• Develop and maintain strong relationships with our third-party breakdown and security service partners to ensure deliverables and agreed-upon SLAs are met.
• Review and improve current protocols to enhance the client experience of our products and services.
• Facilitate seamless communication between stakeholders regarding day-to-day operational processes, including training, setup, and implementation of processes.

Customer Support:

• Act as the primary point of contact for escalated customer and product inquiries, ensuring timely and effective responses that enhance client satisfaction.
• Thoroughly analyse feedback from post-claim reviews and proactively address client concerns with the relevant service providers to drive continuous improvement.
• Manage concerns with professionalism and diplomacy, facilitating prompt and effective resolutions to queries and reinforcing strong client relationships.

Insights:

• Stay Ahead of the Curve: Keep abreast of industry trends, competitor activities, and regulatory changes to ensure our strategies remain relevant and competitive.
• Leverage Insights for Improvement: Use market research and data analytics to refine and enhance our service offerings, ensuring we consistently meet and exceed client expectations.

Reporting and Documentation:

• Ensure Comprehensive Documentation: Maintain precise and detailed records of client interactions, service agreements, and performance metrics to support informed decision-making.
• Deliver Insightful Reporting: Prepare and present comprehensive reports on account performance, along with strategic recommendations, to the management team, driving informed business strategies and initiatives.

Requirements:

• A relevant qualification in Business Administration or a related field.
• At least 3 years account management experience, preferably within the breakdown and security service industry.
• Prior experience managing app-based solutions is advantageous.
• Strong understanding of security solutions, risk management, and client service principles and protocols.