Sales Manager - Telecommunications at GBS

Duties and Responsibilities:
Team Leadership:

• Manage and mentor telesales representatives to improve performance.
• Build strong, productive relationships with your team.
• Create a high-performance culture with incentives, celebrations, and regular communication.
• Promote continuous improvement to boost efficiency and effectiveness.

Sales Strategy Development:

• Develop and implement sales strategies to meet monthly and quarterly goals.
• Plan, direct, and supervise the activities of your team.
• Use data and reports to monitor performance, identify improvements, and track trends.

Performance Monitoring:

• Set and communicate KPIs to achieve business goals.
• Align sales strategies with campaign targets to meet objectives.
• Regularly analyze sales data to find trends and areas for improvement.
• Review production data and take action where needed.
• Manage the campaign budget, including staff, incentives, and costs.

Training and Development:

• Conduct training to help team members succeed.
• Work with training to create development plans for agents.
• Provide one-on-one and group coaching to help team members reach their potential.
• Analyze trends and implement training solutions to address challenges.

Collaboration:

• Work with other teams to align sales efforts with company goals.

Customer Relationship Management:

• Build strong customer relationships to ensure satisfaction and repeat business.
• Help resolve escalated customer complaints and queries.
• Ensure the team delivers excellent customer service across all engagements.

Recruitment:

• Participate in hiring to build a high-performing telesales team.
• Manage staffing to meet production needs and increase revenue.

Minimum Qualifications & Experience:

• Matric with relevant degree/ diploma advantageous
• Minimum 3 years sales management experience within the Telecommunications industry 
• Prior B2B sales experience is advantageous
• Strong leadership skills with a history of team management and development
• Excellent communication and interpersonal skills
• Proficient in CRM software and Microsoft Office
• Able to analyze data and provide actionable insights
• Results-driven, with a focus on meeting targets