Sales Manager at Profile Personnel

Job Description

• We are seeking an experienced and results-driven Sales Manager to lead retail operations, drive revenue growth, and expand market share. This role is responsible for developing and executing sales strategies, leading high-performing teams, and ensuring exceptional customer experience across all touch points.

Key Responsibilities
Revenue Growth & Strategy

• Develop and implement sales strategies to achieve revenue and growth targets
• Drive execution of regional action plans and align team performance to strategic objectives
• Monitor and analyse sales trends, identifying opportunities for growth
• Lead new product launches and ensure strong product knowledge across teams
• Expand and manage key sales programmes and new business revenue streams

Customer Acquisition & Retention

• Identify and secure new business opportunities while strengthening existing customer relationships
• Implement effective sales and marketing initiatives to enhance customer engagement
• Resolve customer queries and complaints professionally and efficiently
• Ensure consistent delivery of high-quality customer service to support retention

People Management

• Lead, coach, and develop a multi-disciplinary team across sales and operations
• Set clear KPIs and performance targets, monitoring progress and driving accountability
• Support recruitment, onboarding, and ongoing training of team members
• Foster a high-performance culture focused on continuous improvement and development

Operational & Resource Management

• Oversee store operations, including stock control, equipment maintenance, and scheduling
• Ensure compliance with health and safety standards and relevant legislation
• Manage stock levels, ordering processes, and periodic stock takes
• Conduct regular team meetings and manage performance, discipline, and development processes

Administration & Reporting

• Oversee daily financial and operational administration, including invoicing, banking, and reporting
• Analyse sales and operational reports to inform decision-making
• Ensure compliance with internal procedures and regulatory requirements
• Maintain accurate records and manage reporting obligations

Technical & Product Oversight

• Inspect products and verify service quality where required
• Interpret technical reports and provide clear feedback to customers
• Support operational teams with technical guidance when necessary

Minimum Requirements

• Matric (Grade 12)
• Minimum 5 years’ sales experience, with at least 3 years in a retail environment
• Proven track record in achieving sales targets and managing teams
• Valid driver’s licence

Advantageous

• Additional management or leadership training
• Experience within the automotive or tyre industry

Key Competencies
Knowledge & Expertise

• Strong understanding of sales and branding principles
• Knowledge of retail operations and product sales
• Understanding of basic labour and health & safety legislation
• Financial and administrative process knowledge

Skills

• Leadership and team management
• Strong sales, negotiation, and customer engagement skills
• Analytical thinking and reporting ability
• Effective communication and presentation skills
• Time management and organisational skills

Behavioural Attributes

• Results-driven and self-motivated
• Confident, professional, and customer-focused
• Strong interpersonal and relationship-building skills
• High level of integrity and attention to detail
• Ability to work collaboratively and lead by example