Sales Manager Used Vehicles (Hyundai Pinetown) at Hyundai Automotive South Africa

Position Overview    

• The Sales Manager will be responsible for the following:Volume dealer experience 45 new cars per month Must be able to run a team of experienced and inexperienced sales executivesDrive productivity of the sales team, in line with minimum standardsTo conduct training for the teamMust have a solid understanding of Higher Gear and how it can be used to drive salesProven track record in sales

Specific Role Responsibilities    
OBJECTIVES AND KEY TASKS Improved Profitability:-. 

• To ensure sales/profit forecasts are achieved as per Dealer Principal.
• Sales cost not to exceed as per Dealer Principal requirements.
• Rate of stock turnover to be not less Dealership requirements.
• To ensure increase of local market penetration
• To ensure new car stock value does not exceed figures as per Dealership requirements
• To ensure utilisation of showroom and forecourt sales space
• To maximize sale of extras by attaining sales as per Dealership requirements
• To monitor advertising to ensure budget is not exceeded.
• To monitor all contracts and leads 
• To formulate sales targets for each sales person and ensure that these are achieved 
• To ensure that sales staff receive new model launch training.
• To ensure that all car stock, new and old, is sold at a profit 

Customer Satisfaction:-

• To improve the conversion of showroom callers to sales by – as per Dealership Requirements..
• To ensure that customer complaints attributable to sales staff do not exceed as per Dealership requirements.To ensure that all sales staff in "face-to-face" contract receive customer relations training.

-Cost Control:

• To examine monthly/quarterly management accounts To monitor new car stock 
• To examine monthly/quarterly management accounts to ensure that debtor days do not exceed as per Dealership requirements.

-LIMITS OF AUTHORITY

• :Capital Expenditure:-(State in full as agreed with Dealer Principal showing split between new and used car operations).
• -Personnel:Recruitment and dismissal of all Staff within agreed limits.
• -Operational:Authorisation to order new cars or purchase/trade-in of new vehicles within agreed targets and forecasts. Authority to proceed on credit sales applications and determine discounts within agreed limits.

MAIN JOB FUNCTIONS:

Staff:

• To establish the staffing levels required to achieve departmental objectives.
• To select, hire, train and develop sales department staff.
• To identify departmental training needs in conjunction with training staff.
• To ensure resultant training programmers are completed and adequate records maintained.
• Establish and administer "in-dealership" training as required to cater for new model launches.
• Operate staff performance and appraisal systems and ensure action taken on results.
• Establish and review sales basic pay and incentive schemes..

Administration:

• Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date.
• Review with Dealer Principal all activities and reporting systems within department.
• Ensure that adequate safety and security procedures exist and are operated.
• Monitor cleaning of new and used car stock.
• Monitor cleanliness of showroom, forecourt sales area and other sales-related areas..

Communications:

• Maintain good liaison with other managers.
• Advise Dealer Principal and all other managers on sales matters.
• Advice subordinates on appropriate sales related matters.
• Maintain direct liaison with manufacturers’ representatives and all other contracts.
• Propose special sales promotions as appropriate.
• Ensure adequate stocks of car and product display material is available.. 

Marketing:

• Formulate marketing plan, initiate and conduct new car launches and promotions.
• Formulate marketing plan and initiate used car sales promotions.. Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.
• Handle customer complaints and ensure corrective action is taken.
• Maintain record of customer complaints or congratulations for analysis and use as required.. 

Finance:

• Review all pricing policies, discounts and "trade-in" dealings to maintain dealership profitability.
• Monitor costs and general condition of demonstrator fleet.
• Monitor sales department financial performance weekly.
• Monitor credit and finance commission income to ensure budget requirements are met.
• Monitor outstanding debtor situation and take appropriate action.oValuation of trade in carsoManagement of the Higher Gear systemoManagement of the Bid4Cars valuation systemoDue diligence with regards to supplier workmanship and pricing

Qualifications and Experience    
EXPERIENCE, QUALIFICATIONS AND TRAINING

• Sales management and marketing skills, knowledge and experience.
• Ability to manage and administer a department, to provide organisation, systems and leadership.Up-to-date knowledge of vehicle legislation and of trade practices.
• Able to motivate a sales team to achieve objectives.
• Sales qualification, technical qualifications an added advantage.
• Minimum experience required: 3 years in a similar environment2. 

Minimum Qualification: 

• Higher Certificate.
•  Volume dealer experience 45 new cars per month 
• Manage a team of 8 Sales Executives. 
• Financial, online and marketing experience will be favourable. 
• Internal and external complaint management and resolution will be favourable 

Skills and Personal Attributes    

•  Ambitious (Our goal is to be the number one dealer in the country)
•  Driven (The hours will be long, (07:30 -18:00) 6 days a week and public holidays, the pressure will be intense but it will be rewarding)
•  Innovative (must be able to think outside the box and come up with new ideas to maintain the number one position, web business will be a key focal area )
•  Team Player (You will be required to work with and support other department managers)
•  Exceptional leadership skills (You will be required to lead by example and operate with integrity)