About
Hyundai Automotive South Africa in partnership with Motus Corporation will ensure that the needs of all our customers are met and that the highest level of service is provided. Hyundai SA will ensure that every aspect of the motor ownership experience is in place; from the purchase, to servicing and parts availability.
Many of the Dealerships in th...
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Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
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Position Overview
- The Sales Manager will be responsible for the following:Volume dealer experience 45 new cars per month Must be able to run a team of experienced and inexperienced sales executivesDrive productivity of the sales team, in line with minimum standardsTo conduct training for the teamMust have a solid understanding of Higher Gear and how it can be used to drive salesProven track record in sales
Specific Role Responsibilities
OBJECTIVES AND KEY TASKS Improved Profitability:-.
- To ensure sales/profit forecasts are achieved as per Dealer Principal.
- Sales cost not to exceed as per Dealer Principal requirements.
- Rate of stock turnover to be not less Dealership requirements.
- To ensure increase of local market penetration
- To ensure new car stock value does not exceed figures as per Dealership requirements
- To ensure utilisation of showroom and forecourt sales space
- To maximize sale of extras by attaining sales as per Dealership requirements
- To monitor advertising to ensure budget is not exceeded.
- To monitor all contracts and leads
- To formulate sales targets for each sales person and ensure that these are achieved
- To ensure that sales staff receive new model launch training.
- To ensure that all car stock, new and old, is sold at a profit
Customer Satisfaction:-
- To improve the conversion of showroom callers to sales by – as per Dealership Requirements..
- To ensure that customer complaints attributable to sales staff do not exceed as per Dealership requirements.To ensure that all sales staff in "face-to-face" contract receive customer relations training.
-Cost Control:
- To examine monthly/quarterly management accounts To monitor new car stock
- To examine monthly/quarterly management accounts to ensure that debtor days do not exceed as per Dealership requirements.
-LIMITS OF AUTHORITY
- :Capital Expenditure:-(State in full as agreed with Dealer Principal showing split between new and used car operations).
- -Personnel:Recruitment and dismissal of all Staff within agreed limits.
- -Operational:Authorisation to order new cars or purchase/trade-in of new vehicles within agreed targets and forecasts. Authority to proceed on credit sales applications and determine discounts within agreed limits.
MAIN JOB FUNCTIONS:
Staff:
- To establish the staffing levels required to achieve departmental objectives.
- To select, hire, train and develop sales department staff.
- To identify departmental training needs in conjunction with training staff.
- To ensure resultant training programmers are completed and adequate records maintained.
- Establish and administer "in-dealership" training as required to cater for new model launches.
- Operate staff performance and appraisal systems and ensure action taken on results.
- Establish and review sales basic pay and incentive schemes..
Administration:
- Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date.
- Review with Dealer Principal all activities and reporting systems within department.
- Ensure that adequate safety and security procedures exist and are operated.
- Monitor cleaning of new and used car stock.
- Monitor cleanliness of showroom, forecourt sales area and other sales-related areas..
Communications:
- Maintain good liaison with other managers.
- Advise Dealer Principal and all other managers on sales matters.
- Advice subordinates on appropriate sales related matters.
- Maintain direct liaison with manufacturers’ representatives and all other contracts.
- Propose special sales promotions as appropriate.
- Ensure adequate stocks of car and product display material is available..
Marketing:
- Formulate marketing plan, initiate and conduct new car launches and promotions.
- Formulate marketing plan and initiate used car sales promotions.. Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.
- Handle customer complaints and ensure corrective action is taken.
- Maintain record of customer complaints or congratulations for analysis and use as required..
Finance:
- Review all pricing policies, discounts and "trade-in" dealings to maintain dealership profitability.
- Monitor costs and general condition of demonstrator fleet.
- Monitor sales department financial performance weekly.
- Monitor credit and finance commission income to ensure budget requirements are met.
- Monitor outstanding debtor situation and take appropriate action.oValuation of trade in carsoManagement of the Higher Gear systemoManagement of the Bid4Cars valuation systemoDue diligence with regards to supplier workmanship and pricing
Qualifications and Experience
EXPERIENCE, QUALIFICATIONS AND TRAINING
- Sales management and marketing skills, knowledge and experience.
- Ability to manage and administer a department, to provide organisation, systems and leadership.Up-to-date knowledge of vehicle legislation and of trade practices.
- Able to motivate a sales team to achieve objectives.
- Sales qualification, technical qualifications an added advantage.
- Minimum experience required: 3 years in a similar environment2.
Minimum Qualification:
- Higher Certificate.
- Volume dealer experience 45 new cars per month
- Manage a team of 8 Sales Executives.
- Financial, online and marketing experience will be favourable.
- Internal and external complaint management and resolution will be favourable
Skills and Personal Attributes
- Ambitious (Our goal is to be the number one dealer in the country)
- Driven (The hours will be long, (07:30 -18:00) 6 days a week and public holidays, the pressure will be intense but it will be rewarding)
- Innovative (must be able to think outside the box and come up with new ideas to maintain the number one position, web business will be a key focal area )
- Team Player (You will be required to work with and support other department managers)
- Exceptional leadership skills (You will be required to lead by example and operate with integrity)
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Job Description
MAIN PURPOSE OF THE JOB
- To conduct all transactions with customers with the utmost courtesy.
- To correctly place such items in stores.
- To ensure accurate identification of customer's needs by means of parts catalogue, computer stock lists.
- To receive and identify stock.
- To check goods from suppliers.
- Implementation of discount structure as applicable.
Specific Role Responsibilities
OBJECTIVES AND KEY TASKS
Improved Profitability:-
- To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
- To ensure stock is kept safe and in first class condition.
- Ensure that a receipt, payment or authorised signature is received for all issues.
Customer Service and Satisfaction:-
- To ensure that all customers are shown the utmost courtesy and consideration.
- To ensure that all issues are in first class condition and suitable for use for which purchased.
Cost Control:-
- To ensure stock is kept in good condition .
- To ensure that stock is only issued in accordance with policy regarding payment or charge.
- To guard against unauthorised withdrawal from stock.
- To maintain stock control system.
- To care for stock control, plant and record systems.
MAIN JOB FUNCTIONS
Staff:-
- To assist all company staff in parts identification and, if required, replacements.
- To assist in training new parts persons.
Administration:-
- To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- To ensure that all credit sales are made to an authorised signatory or approved account.
- To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
Communications:-
- To ensure Parts Manager is kept aware of stock movement.
- To notify Parts Manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
Marketing:-
- To assist if required in any marketing activity as required.
Finance:-
- To ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To be numerate and literate at the clerical level required.
- To understand basic vehicle layout, function and location of parts.
- To be able to identify parts.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service to customers.
Qualifications and Experience
- 2-3 years experience as a Parts Salesperson
Skills and Personal Attributes
- Must be Computer Literate.
- Must have stable track record.
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Job Description
- The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.
Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
go to method of application »
Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
go to method of application »
Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
go to method of application »
Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
go to method of application »
Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
go to method of application »
Job Description
- The Warranty/Costing Clerk will be responsible for adhering to Company and Hyundai Automotive SA's policies in ensuring the correct, timeous submission of claims whilst creating customer confidence in the brand by ensuring professional services at all times.
Specific Role Responsibilities
- Validate all vehicle data on documentation before input .
- Review job cards before costing for car shop, paint and panel
- Ensure correct damage codes on all claims
- Attend to and expediently finalise all claim queries
- Ensure parts claim store is secure at all times
- Ensure parts claim store is clean and tidy
- Ensure all warranty parts are correctly tagged
- Ensure all prescribed parts are sent to the supplier within specified times
- Process all paint shop claims
- Liaise closely with HASA warranty claims department to ensure continuity in claim processing
- Ensure ordered warranty parts are placed on back order listing
- Ensure continued follow-up with outstanding warranty back order parts and customers
- Ensure customers return for back-order warranty repairs
- Check vehicle history and any previous warranty work
- Ensure the vehicle is within the warranty parameter period
- Ensure correct mileage recorded on the job card
- Ensure all vehicles have been inspected and diagnosed by the Workshop
- Ensure warranty part availability
- Ensure correct part and part number is recorded on the warranty claim form
- Ensure required authorisation is obtained before commencing with the repairs - DP or . Service Manager to authorise while waiting for final HASA authorisation
- Ensure that the warranty policy is adhered to at all times
- Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
- Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
- Follow up with HASA that invoices have been received
- Ensure that job cards are costed and invoiced immediately the repairs are completed
- Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASA. When requested, parts required for inspection are to be sent to HASA
- Ensure that all warranty job cards and invoices are signed by the customer
- Warranty filing is to be maintained by chassis number
- Manual report of warranty parts over 30 days to be kept for incentive purposes
- Reasonable requests by Management outside your job description will be performed from time to time
Qualifications and Experience
- Matric
- Over 2 years exp in same or similar role
Skills and Personal Attributes
- Attention to detail
- Previous experience in same role
- Good Communication skills
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Job Description
Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
* Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
Method of Application
Use the link(s) below to apply on company website.
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