Sales Officer- Tzaneen at Safal Steel

Main Responsibilities

• Support the Store Manager in driving customer sales and delivering excellent customer service.
• Proactively identify and engage potential customers to generate new business opportunities (e.g., canvassing and activations).
• Ensure correct wrapping, stacking, and packing of finished goods in accordance with company standards and customer requirements.
• Monitor product quality and promptly report any defects or concerns to the Store Manager.
• Participate in stocktaking activities and attend training sessions as required.
• Continuously review and improve personal sales performance against set targets.
• Maintain accurate pricing across all displays, ensuring products are clearly labelled with price points, shelf labels, and price talkers.
• Assist with general housekeeping duties, including maintaining cleanliness and organisation within the store.
• Adhere to all health, safety, and hygiene regulations, contributing to a safe environment for both customers and employees.
• Wear the appropriate personal protective equipment (PPE) at all times and maintain a professional appearance.
• Uphold company standards relating to quality, service, and productivity.
• Carry out any additional duties as assigned by management from time to time.

Key competencies and skills:

• Strong computer literacy, including SAP experience, with good written and numerical skills.
• Effective merchandising of stock and maintaining store presentation standards.
• Maintain housekeeping standards, ensuring a clean, organised, and safe store environment in line with health and safety protocols.
• Strong customer relations skills, including communication in the store’s local language, and active participation in stock control and store security.

Requirements

Qualifications required:

• Minimum academic qualification: Matric, Certificate in Sales, Customer Service, or Retail Management
• Qualifications as an added advantage: Diploma or Degree in Sales, Marketing, Business Administration, or a related field

Experience required:

• General work experience (years): 01–02 years of sales or customer service
• Specific to the position (level/discipline/years): Experience supporting sales operations, customer service, order processing, quotation preparation, stock coordination and administrative support within a sales environment.
• Industry: Construction (Building Materials) – Roofing and Steel Products Retail/Distribution

Computer literacy:

• Basic Computer skills (MS Office – Word, Excel, Outlook)
• SAP (advantageous)

Language requirements

• Understand English and the Local Languages