Sales & Onboarding Executive at Moove Africa

About the Role

The Sales/Onboarding Executive will be charged with providing excellent in-person support to drivers, ensuring their satisfaction. The Sales/Onboarding Executive will onboard and guide drivers while promoting the Moove brand and maintaining compliance with company standards. The goal will be to resolve driver-related issues, collaborate with the Customer Success Manager to foster positive relations and manage driver acquisition, referral programs, incentives, and agency relationships to meet company goals.

What You’ll be Doing

• Deliver 100% satisfaction, and in-person support to our drivers.
• Walk drivers through onboarding and all of the tools to be successful
• Help brand the Moove name and get drivers excited
• Stay on top of Moove policies and procedures
• Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
• Welcome and greet customers delightfully.
• Accurately describe Moove’s product features and benefits to drivers.
• Ensure all onboarded drivers are transferred to the Moove Fleet account.
• Resolve driver-related issues.
• Work with the City Fleet Manager in building harmonious relations between drivers.
• Build the driver funnel dashboard for new driver acquisition across various channels
• Manage driver referral and incentive schemes.
• Manage driver agency relationships to ensure they meet company KPIs.

What You will need for this position

• A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
• Minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
• Excellent communication skills.
• Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
• Must be customer service-centric.
• Must possess basic administration skills.
• Ability to work independently, with little or no supervision.
• Ability to work in a fast-paced environment.

Key Metrics

• Daily target of enrolling 20 drivers while collecting their security deposit.
• 75% conversion from lead generation to conversion with deposit
• First trip to first-month trip target to be mapped to performance
• Executive to DP knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance