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Moove was founded on the principle of Creating Shared Value in Africa by providing solutions to socio-economic challenges whilst building a viable business. Moove seeks to solve three challenges: providing flexible employment by democratizing car ownership; providing convenient and accessible auto-finance products; supporting social mobility by significantly...
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About the Role
The Sales/Onboarding Executive will be charged with providing excellent in-person support to drivers, ensuring their satisfaction. The Sales/Onboarding Executive will onboard and guide drivers while promoting the Moove brand and maintaining compliance with company standards. The goal will be to resolve driver-related issues, collaborate with the Customer Success Manager to foster positive relations and manage driver acquisition, referral programs, incentives, and agency relationships to meet company goals.
What You’ll be Doing
- Deliver 100% satisfaction, and in-person support to our drivers.
- Walk drivers through onboarding and all of the tools to be successful
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
- Welcome and greet customers delightfully.
- Accurately describe Moove’s product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver-related issues.
- Work with the City Fleet Manager in building harmonious relations between drivers.
- Build the driver funnel dashboard for new driver acquisition across various channels
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they meet company KPIs.
What You will need for this position
- A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
- Minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.
Key Metrics
- Daily target of enrolling 20 drivers while collecting their security deposit.
- 75% conversion from lead generation to conversion with deposit
- First trip to first-month trip target to be mapped to performance
- Executive to DP knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance
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About the Role
The Sales/Onboarding Executive will be charged with providing excellent in-person support to drivers, ensuring their satisfaction. The Sales/Onboarding Executive will onboard and guide drivers while promoting the Moove brand and maintaining compliance with company standards. The goal will be to resolve driver-related issues, collaborate with the Customer Success Manager to foster positive relations and manage driver acquisition, referral programs, incentives, and agency relationships to meet company goals.
What You’ll be Doing
- Deliver 100% satisfaction, and in-person support to our drivers.
- Walk drivers through onboarding and all of the tools to be successful
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
- Welcome and greet customers delightfully.
- Accurately describe Moove’s product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver-related issues.
- Work with the City Fleet Manager in building harmonious relations between drivers.
- Build the driver funnel dashboard for new driver acquisition across various channels
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they meet company KPIs.
What You will need for this position
- A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
- Minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.
Key Metrics
- Daily target of enrolling 20 drivers while collecting their security deposit.
- 75% conversion from lead generation to conversion with deposit
- First trip to first-month trip target to be mapped to performance
- Executive to DP knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance
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About the Role
As a Recovery Executive at Moove, you will play a pivotal role in the company's financial stability by managing and overseeing the recovery of outstanding payments and debts. Your responsibilities will include proactively contacting customers with overdue accounts and maintaining accurate records of all communication and transactions. You will collaborate closely with cross-functional teams to ensure the resolution of outstanding issues while upholding Moove's commitment to exceptional customer service and ethical debt recovery practices.
What You’ll be Doing
- Recover vehicles from non-compliant drivers .
- Tow or Lift vehicles that are unable to be driven.
- Drive the senior security lead on official assignments.
- Source and maintain relationships with recovery partners
What You will need for this position
- Minimum of secondary school certificate or equivalent.
- 5+ years of proven driving experience.
- Good knowledge of routes and locations.
- Must have basic knowledge of vehicle components (i.e. mechanical and body).
- Must have good communication skills.
Key Metrics
- % of recovery allocated and completed
- TAT for recovery by monitoring recovery agents
- Road safety and regulation compliance during recovery
- Minimising recovery by resolving DP returns through voluntary returns or having the DP continue driving with Moove
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About the Role
As a Recovery Executive at Moove, you will play a pivotal role in the company's financial stability by managing and overseeing the recovery of outstanding payments and debts. Your responsibilities will include proactively contacting customers with overdue accounts and maintaining accurate records of all communication and transactions. You will collaborate closely with cross-functional teams to ensure the resolution of outstanding issues while upholding Moove's commitment to exceptional customer service and ethical debt recovery practices.
What You’ll be Doing
- Recover vehicles from non-compliant drivers .
- Tow or Lift vehicles that are unable to be driven.
- Drive the senior security lead on official assignments.
- Source and maintain relationships with recovery partners
What You will need for this position
- Minimum of secondary school certificate or equivalent.
- 5+ years of proven driving experience.
- Good knowledge of routes and locations.
- Must have basic knowledge of vehicle components (i.e. mechanical and body).
- Must have good communication skills.
Key Metrics
- % of recovery allocated and completed
- TAT for recovery by monitoring recovery agents
- Road safety and regulation compliance during recovery
- Minimising recovery by resolving DP returns through voluntary returns or having the DP continue driving with Moove
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About the Role
As a Maintenance Executive at Moove, you will be an integral part of our operations, ensuring the optimal functioning and upkeep of our assets. Your role will involve overseeing maintenance schedules, conducting inspections, and coordinating repairs to guarantee the safety and reliability of our equipment and facilities. Collaborating with a dedicated team, you will contribute to the seamless operation of our services, upholding Moove's standards of efficiency and quality. This position offers an opportunity to showcase your technical expertise while playing a key role in maintaining our commitment to excellence
What You’ll be Doing
- Coordinate, schedule, and audit vehicle maintenance repairs, to include preventative, mechanical, and electrical repairs to the fleet.
- Take calls from suppliers seeking authorization to conduct maintenance and repairs.
- Scrutinise supplier quotes to ensure optimal pricing in each market and ensure that maintenance being done is valid and appropriate
- Ensure quality, compliance, and safety of Moove's assets
- Control and monitor repair costs (parts and labour) in line with the maintenance fund
- Negotiate goodwill claims from OEM for repairs that are just outside of the warranty parameters
- Process the Insurance claims in line with Policy requirements and report on them effectively as and when required
- Ensure that all Insurance claims are completed expediently and vehicles brought back to operation in the minimum timeframe
- Build, Manage, Measure, and Maintain relationships with Suppliers and Repair outlets to ensure that uptime of Fleet is maximised
- Continuous Improvement mindset with respect to processes and systems to create efficiencies and synergies
- Ad Hoc investigations and solutions as required from time to time.
What You will need for this position
- Candidate must possess a High School Certificate
- Competent in Motor Mechanics
- 1-2 years of fleet maintenance experience preferred
- Associates or Technical degree in Motor Mechanics would be advantageous
- Hands-On Fleet Industry Experience is a must
- Strong customer service and organisational skills required
- Attention to detail is compulsory
- Proficiency with computers including Microsoft Office; Google Office Suite and web-based applications preferred
Key Metrics
- Time bound fleet inspection and report generation as per plan checklist (Only if in our Parking lot )
- Projection preparation for repairs ( Tyres, Suspension, aesthetic, electricals & Battery)
- Collation of all data and aligned team to resolve issues Timely closure of Repair complains
- Handle team of On Road support
- Workshop overview coordination for Issue vehicle or stock in WS more than 4 days GMS/7 DAYS Accidents
- Guidance / decision for insurance claim vs repairs
- Coordination with RSA/Towing Crane for workshop allotment Geography wise.
- Guidance / decision for insurance claim vs repairs if claim then Claim Intimation documentation,Workshop visits .
- Coordination with workshop/Surveyor on daily status
- Insurance Google sheet updates
- Daily report on claims.
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About the Role
As a City Manager at Moove.io, you will be at the forefront of managing and expanding our urban mobility operations within your assigned city. You will oversee a wide range of responsibilities, including fleet operations, driver management, customer support, and partnerships with local stakeholders. Your role will involve optimizing the efficiency and reliability of our transportation services, ensuring exceptional customer experiences, and driving sustainable growth in your city. Join us in revolutionizing urban mobility and shaping the future of transportation in your community.
What you’ll be doing
- Set-up, Lead, and Scale Moove's business operations in your city.
- Manage and Coach the Operations Team Leads.
- Craft and achieve business goals with regards to operational excellence, profitability, and Driver experience.
- Work closely with the Head of Operations to drive projects and resolve any operational issues.
- Manage City Operations Metrics Dashboard and ensure that the business and operational metrics are healthy at all times
- Lead daily stand-ups to review City Ops data and plan the next course of action
- Lead the charge on ensuring timely and full collection of all driver receivables
- Facilitate timely on-boarding of vehicles and support vehicle supply activities.
- Support in-country initiatives to promote Driver Safety and Driver Diversity.
- Lead deployment and quality of supply chain (i.e. Moove Driver-partners)
- Collaborate with marketing teams to initiate creative local strategies and user growth campaigns
- Work with Central Ops and other city managers to help scale our other cities through developing and sharing best practices
- Lead local regulatory concerns with our Policy, Legal, and Communications teams.
What you will need for this position
- Successful candidates will bring a dynamic combination of IQ and EQ and an ability to think strategically and execute tactically.
- A keen sense of responsibility, initiative, and an ability to inspire. You should feel comfortable working autonomously and in a team environment.
- A minimum of 8 years of experience, but we will consider candidates with less experience if they meet our other requirements
- Operational experience is a plus; knowledge of the automotive industry is not required but is a plus.
- Excellent communication, organisation, and project management skills
- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength of yours
- Ability to prioritise important and urgent activities
- Excellent organisational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- MBA will be a preferred, but not a mandatory requirement
- Growth mindset to scale up products and new geographies
- Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals.
Key Metrics
- Monthly P&L output - Actuals vs Targets
- Monthly Rental collection - Actuals vs Targets
- Fleet Utilisation % of the fleet - Actuals vs Targets
- City Driver Partner satisfaction score
- Fleet Safety
- Overall expenses - Actuals vs Targets
- Overall Fleet Growth and Top Line Growth
- New product launch and execution
- Team Morale & Attrition %
- Team Diversity
- Advertising execution of campaigns
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About the Role
As the Marketing Manager for South Africa, you will be responsible for developing and executing innovative marketing strategies tailored to the specific needs of the market. Your role will involve market research, competitor analysis, and customer insights to drive effective marketing campaigns and initiatives. You will manage internal staff and collaborate with cross-functional teams in a global matrix structure to create compelling content, manage advertising campaigns, drive advertising and application based revenue generation opportunities and oversee digital marketing efforts. By leveraging your expertise in local market dynamics and consumer behaviour, you will play a crucial role in expanding Moove’'s brand presence, customer acquisition, and fostering strong relationships within your target market.
What You’ll be Doing
- Develop specific regional marketing strategies and go-to-market plans to launch new products.
- Build Moove’s brand equity and sustain this progressively as operations scale across the region.
- Ensure operational excellence in executions while managing project teams to drive growth.
- Drive local activations and ensure positive ROI on all brand engagements including showcase events, partnerships, field activities, etc.
- Work closely with the communications specialist, business development team, CRM associates, and other key teams to execute all initiatives.
- Allocate the country budget to relevant initiatives and ensure actual spend is in line with the targeted outcomes..
- Act as the regional marketing POC and ensure key stakeholders are adequately informed of initiatives, progress, and reports.
- Utilise data-driven decisions to improve the performance of marketing efforts.
- Model our core values and promote them internally and externally
What You will need for this position
- A degree relevant to the job specification (Marketing, Communication, Business Administration, or any related field).
- A minimum of 5 years experience in the relevant field
- A minimum of 2 years experience operating in a management role.
- Experience in the Mobility and Tech industry.
- Start-up Experience.
- Research, Data Analysis, Organisation, & Planning skills.
- Creativity and communication skills.
- People management and leadership skills.
- Strong business acumen and problem-solving abilities.
- Passionate about new technologies
- Passionate about Customer Experience and retention.
Key Metrics
- Develop and implement customer retention and acquisition strategies, aligned to global matrix structure
- Develop and manage social and website strategy, aligned to global matrix structure
- Increase in Brand Awareness - % Increase in Brand Recognition
- Growth in Brand Equity
- Positive Net Promoter Score - Above 70%
- Design and implement various marketing material for business
- Create funnel to drive revenue growth in Advertising and Technology-Based applications
- Align with Global Marketing initiatives to build image and deliver on brand promise
- Responsible for providing South Africa updates to global communications teams for inclusion in customer and internal communications
- Strategic management of Customer relationships, experience and implementation of best practice strategies, aligned to global matrix structure and local operational requirements
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About the Role
As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success. Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns. You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts. This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.
What you’ll be doing
- Monitoring drivers’ performance.
- Conducting daily check-in on drivers’ pulse.
- Supporting drivers.
- Solving driver's issues while drivers are in transit.
- Receiving inbound calls from drivers.
- Making outbound calls to drivers.
- Conducting driver survey.
- Compiling data from drivers survey
- Accountability of all Moove vehicles
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.
What you will need for this position
- Degree in any discipline.
- 1-year experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.
- The candidate must possess an eye for details.
Key Metrics
- Daily retention targets as % of return walkins
- Weekly churn targets
- Daily Ticket resolutions for DPs basis physical and remote interactions
- Daily Driver performance basis supply hour and trip targets of the city
- Daily helping DPs increase earnings if SH is at optimal level, monitored via week
- on week DP earnings
- Overall DP portfolio monitoring basis allocated count of DPs
go to method of application »
About the Role
As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success. Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns. You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts. This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.
What you’ll be doing
- Monitoring drivers’ performance.
- Conducting daily check-in on drivers’ pulse.
- Supporting drivers.
- Solving driver's issues while drivers are in transit.
- Receiving inbound calls from drivers.
- Making outbound calls to drivers.
- Conducting driver survey.
- Compiling data from drivers survey
- Accountability of all Moove vehicles
- Ensuring that drivers obey rules and regulations as laid down by the company.
- Ensuring that drivers get the right information from the company.
What you will need for this position
- Degree in any discipline.
- 1-year experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.
- The candidate must possess an eye for details.
Key Metrics
- Daily retention targets as % of return walkins
- Weekly churn targets
- Daily Ticket resolutions for DPs basis physical and remote interactions
- Daily Driver performance basis supply hour and trip targets of the city
- Daily helping DPs increase earnings if SH is at optimal level, monitored via week
- on week DP earnings
- Overall DP portfolio monitoring basis allocated count of DPs
Method of Application
Use the link(s) below to apply on company website.
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