Sales Operations Lead at Watershed Consulting

Job Description

• Are you a highly organized, methodical individual who thrives in a fast-paced, people-focused environment where your admin superpowers and project coordination skills are truly valued?
• We’re looking for a dynamic individual seeking career growth (preferably from an ISP or telecoms background) to take on the role of SALES OPERATIONS LEAD — a pivotal behind-the-scenes powerhouse — to support our sales team with exceptional admin, strategy execution, project coordination, and overall operational efficiency.
• This is your chance to step into a high-impact role where you'll directly support a dynamic Sales team in executing strategy, streamlining operations, and delivering results that count.

PURPOSE:

• Oversee all sales operations processes
• Support sales team performance & strategy execution
• Ensure financial and customer retention goals are met

KEY RESPONSIBILITIES:

Sales Team (40%)

• Implement and drive sales strategies
• Motivate and manage inside and outside sales teams
• Monitor KPIs, revenue targets, and customer retention
• Handle escalations and act as a backup for Account Managers
• Compile detailed sales reports (quotas, pipeline, commissions, etc.)
• Lead weekly sales meetings and strategy sessions

Sales Materials & Processes (10%)

• Develop internal and external sales materials
• Build and improve sales tracking tools and templates
• Document internal processes and standard operating procedures

Knowledge & Training (20%)

• Stay up to date with industry trends and products
• Train the sales team on services, pricing, and new products
• Roll out training programs and updates company-wide

Sales & Channel Targets (20%)

• Recruit and onboard channel partners
• Distribute and track progress of new leads
• Align lead distribution with sales targets and channel strategies

Teamwork & Culture (10%)

• Foster a collaborative and supportive sales environment
• Identify and resolve cross-departmental bottlenecks
• Promote continuous improvement and positive team culture

REQUIREMENTS FOR THE POSITION:

Skills & Knowledge

• Strong Background in ISP/Telecom/IT sales operations
• Understanding of the full sales lifecycle
• Proficient in Excel, Word, Outlook
• Solid understanding of VoIP, Internet Access Services
• Knowledge of commercial sales terms (GP, revenue, margin, etc.)
• Strong organisational and administrative skills
• Excellent client service and communication skills
• Experience with budgeting, reporting, and project tracking

Education & Experience

• Grade 12 Certificate required
• Qualification in Marketing, Business Admin, or similar
• Minimum 5 years in sales operations/admin/management roles
• Previous leadership experience essential