Sales Order Clerk - Randfontein at RCL Foods

Job Description    

• At RCL FOODS we grow what matters!!!
• Our Talent Team is looking for someone who is brilliant at the basics to fill the role of Sales Order Clerk with great attention to detail skills to join our Baking Operating Unit.
• The role will report to the Call Centre Supervisor and will be based in Randfontein

Minimum Requirements    

• Grade 12.
• Syspro knowledge.
• Flo centric
• Numeric skills to equivalent of Grade 12
• Verbal and written communication

Duties & Responsibilities    
Order received for processing:

• Check customer order for name and delivery address listed, both needs to match on order form and on system.
• Process all lines on order correctly
• Inform the customer if any lines have been discontinued, or if they are not allowed to purchase some lines.
• Once processed, check if lines were processed correctly and accurately (product description quantity), amend if needed.
• Send order through to the pricing department, to check if pricing is correct on order.
• Inform the RSM that the order is on price hold to get an amended order.
• Check if the order is on credit hold, inform accordingly if the credit department have not done so yet.
• Once released inform the customer and or the RSM/REP when delivery will take place upon NDD.
• If requested, check a day before hand of allocation on stocks for the customer.
• Assist customers in all and any queries that they may have or refer them to the correct person whom will be able to assist them.

Orders on pick -Status 4 Report

• Status 4 report to be checked every morning, enquire if orders is not on pick that should be for delivery the following day.

Checking of Open/EDI orders:

• Open orders to be check daily
• Amend dates only if order was on Price hold or Credit Hold
• Check with the planner/depot why orders was not planned to NDD
• If order was not planned due to out of stocks inform the customer that delivery will take place on the next NDD.
• EDI orders - Shoprite and Pick N Pay to be check at least three times a day, dates to be amended to delivery date.

Order management

• Pro- forma invoices
• Reprinting of invoices
• Reprints of SCT’s x 4
• Dated stock reports