Sales Supervisor at Macsteel

Job Advert Summary    

• Macsteel Tube & Pipe is seeking a driven, results-oriented Sales Supervisor to lead their internal sales team.  The successful candidate will grow existing business, identify new sales opportunities, build strong customer relationships, and provide commercial support to customers. This role suits a self-motivated individual with strong sales ability, sound product knowledge, and a proven track record of achieving sales and profitability targets.

Minimum Requirements    

• Minimum Matric/ Grade 12
• Tertiary Qualification in Sales / Marketing/ Business Management advantageous
• Minimum 5 years’ experience in a Sales Environment.
• Minimum 3 years Supervisory experience in a Sales Environment
• Strong understanding of al Tube & Pipe Products
• Valid driver’s licence essential.
• Prepared to travel to customers when needed
• SAP and other ERP System knowledge and experience essential

Duties and Responsibilities    
Sales Management:

• Supervise the Tube & Pipe Internal Sales Team.
• Develop a sustainable and successful sales team through effective and efficient management and support.
• Build, support and maintain a healthy, diverse internal relationship to achievement of targets.
• Manage and track quotations and sales orders.
• Analyse quotations lost and discuss remedial plans.
• Monitor and manage Internal Sales ensuring targets are met, customer satisfaction is monitored and maintained, and queries are resolved timeously.
• Assist with the expediting process to ensure impeccable customer service.
• Proactively drive sales reports to expedite work in progress and deliveries
• Ensure accuracy of quotes and compile quotes for authorisation.
• Ensure compliance with company policies and procedures
• Provide inputs to business strategy and growth.
• Provide support and product guidance to internal sales teams and branches.
• Liaise with internal and external stakeholders regarding Tube & Pipe products.
• Ensure excellent customer service standards are maintained within the department.
• Ensure customer deadlines are met to minimise downtime in customer operations.
• Address and resolve complaints from internal sales staff, representatives, and product specialists.

Customer & Stakeholder Management

• Build and maintain strong relationships with customers, contractors, and developers.
• Conduct regular customer visits.
• Resolve customer queries, complaints, and service-related issues professionally and efficiently.
• Ensure high levels of customer satisfaction and retention.

Operational & Commercial Coordination

• Liaise with production, planning, and dispatch teams to ensure customer requirements are met.
• Ensure accurate order specifications and delivery timelines.
• Follow up on outstanding orders and customer commitments.
• Resolve operational issues impacting customer service delivery.

Financial Performance

• Identify opportunities to improve profitability and operational efficiency.

Compliance, Safety & Quality

• Ensure compliance with company policies, procedures, and SHEQ requirements.
• Adhere to safe working practices and report risks or non-conformances.
• Maintain high standards of professionalism, ethics, and accountability.

Deadline:26th August,2026