Sales Support Officer (Fixed-Term Contract) - Johannesburg, Gauteng at Sanlam Group

What will you do?
Sales Administration and Operational Support

• Coordinate onboarding activities for new Financial Advisers (FAs) and Contact Centre employees.
• Verify onboarding documentation and ensure compliance with company requirements.
• Arrange induction sessions, training schedules, and venue logistics for new recruits.
• Support the preparation and administration of MIE and other compliance-related checks.
• Maintain accurate employee, adviser, and training records.
• Track onboarding progress and provide status updates to management.
• Assist with maintaining digital filing systems for sales, training, and operational documentation.
• Prepare, collate, and distribute operational reports as required.

Sales Team Support

• Provide day-to-day administrative support to Regional Sales Managers and the Head of Distribution.
• Coordinate meetings, training broadcasts, workshops, and team communication initiatives.
• Prepare meeting packs, presentations, attendance registers, and supporting documentation.
• Manage travel bookings, accommodation arrangements, and travel-related administration for sales leadership.
• Assist Financial Advisers and Contact Centre teams with administrative requests and operational queries.
• Liaise with various internal stakeholders to facilitate efficient service delivery.

Training Coordination

• Schedule and coordinate training interventions for Financial Advisers and Contact Centre employees.
• Manage communication regarding training programmes and workshops.
• Maintain accurate training records and attendance registers.
• Ensure training documentation is completed and stored appropriately.
• Support follow-up activities to ensure completion of mandatory learning requirements.

Events and Activation Support

• Coordinate logistics and administration for sales activations, roadshows, exhibitions, and community events.
• Support ongoing activations such as the Mbombela Farmers Market and other distribution initiatives.
• Liaise with suppliers, venues, and stakeholders to ensure successful event execution.
• Manage event tracking documents and action plans.
• Assist in the preparation of event reports and post-event evaluations.

Marketing and Project Coordination Support

• Provide administrative and project coordination support for marketing campaigns and events.
• Track deliverables, deadlines, and stakeholder actions for marketing initiatives.
• Assist in coordinating internal and external stakeholders for events and activations.
• Monitor progress against project plans and escalate delays where necessary.
• Ensure accurate record keeping of marketing activities and related documentation.

Client and Stakeholder Support

• Respond to administrative queries from Financial Advisers, Contact Centres, and internal stakeholders.
• Maintain professional relationships with internal and external partners.
• Ensure high standards of service delivery and stakeholder communication.
• Escalate complex issues appropriately and follow through to resolution.

What will make you successful in this role?

• To be successful in this role, you will be a highly organised and detail-oriented professional with strong administrative, coordination, and stakeholder management skills. You will thrive in a fast-paced environment, effectively managing multiple priorities while maintaining accuracy and high service standards. Excellent communication, planning, and problem-solving abilities, together with proficiency in Microsoft Office applications, will enable you to support sales operations, training coordination, events, and distribution initiatives effectively. A proactive approach, strong teamwork ethic, and the ability to build positive relationships with internal and external stakeholders will be key to your success.

Education

• Grade 12 with 1 to 2 years related experience.
• Grade 12 with 1 to 2 years related experience.