Sales Team Leader-1 at Old Mutual

Job Description

• To effectively lead and motivate the Outbound / Inbound sales consultants to ensure performance targets are achieved in line with the business values and culture.
• Assign allocated leads to Sales team members.
• Where required, review merits of case and decide on discount.
• Recruit, coach, develop and motivate staff to ensure they deliver the required customer experience, quality of service and personal targets.
• Ensure a consistent, detailed understanding amongst all sales team members of the operational shifts, commissions, targets, products, business rules and conditions.
• Ensure the achievement of the team’s targets.
• Train sales agents to ensure that they reach the minimum required sales per day.
• Maintain or exceed the lead to quote ratio targets.
• Maintain or exceed the quote to sale ratio targets.
• Maintain or exceed the lead to sale ratio targets.
• Ensure that abandoned calls do not exceed 1% average per month.
• Actively manage capacity planning for shift schedules.
• Ensure 5 hour minimum talk time per agent per day.
• Ensure that absenteeism within the team is below 10% per month.
• Understand call volumes (daily , weekly and monthly).
• Understand the peaks and troughs in calls daily, weekly and monthly to manage the achievement of sales targets within the team.
• Understand the different conversion rates per campaign.
• Ensure that sales consultants’ bins are well maintained.
• Ensure that all leads are followed up on by sales consultants.
• Take disciplinary action against sales consultants that are not adhering to the rules regarding leads.
• Ensure that all leave taken by consultants is captured onto Workday to ensure the management of any potential exploitation of sick leave.
• Ensure that all warnings issued are placed in staff files.
• Ensure that all sick notes are placed in the staff files.
• Maintain cleanliness on the sales floor.
• Communicate nature, rules and all related information for campaigns and interventions to Sales Consultants.
• Monitor and manage sales targets, accomplishments, related incentives and team expense budget against set targets.
• Manage resource capacity planning and utilisation to support the achievement of sales targets, volumes, operational budgets and campaign plans.
• Identify opportunities to improve and expand product and service offerings.
• Actively manage and report on the achievement of sales targets.
• Resolve customer queries or complaints where necessary.
• Matric
• RE
• DOFA (FIAS)

Skills

• Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

• 26 November 2025