Salesforce Administrator at Jellyfish Online Marketing

Job Description

Your role

• Design, prototype, build, document, and support solutions for Salesforce Sales Cloud, Salesforce CPQ, FinancialForce and associated systems that support global business requirements and processes
• Respond to support requests providing 2nd & 3rd  level of technical support, document resolutions to support requests daily, and escalating tickets as needed in ServiceNow & JIRA
• Own functional tasks and deliverables, including: testing, training, reporting, support, and continuous improvement for Salesforce
• Work with businesses to review operational procedures, identify inefficiencies and design, and develop and configure customizable and scalable processes and solutions
• Establish and implement best practices regarding system maintenance, configuration, development, testing, and data integrity.
• Create system operation dashboards, reports, and statistics that support data-driven decision-making and process improvement across the organization
• Work closely with the team of Salesforce administrators to build and deliver projects and provide technical systems, support integrations to third-party applications, and end-user support and training
• Review upcoming Salesforce release features as well as other integrated applications and provide recommendations when necessary to enhance efficiency and productivity
• Create and manage standard and custom objects, fields, formulas, and page layouts
• Create custom reports and dashboards
• Complete bulk data imports and exports
• Maintain data integrity through routine data cleansing and deduplication processes

Qualifications

What you’ll need to be successful in this role

• 2-3 years experience as a Salesforce Administrator or Technical Consultant 
• Salesforce Administrator & Sales Cloud Certification
• Experience working with Salesforce Sales Cloud
• Deployment experience and working in Sprints
• Intermediate spreadsheet skills (pivot tables, lookups)
• Demonstrated analytical skills and comfort with data and metrics
• Understanding of relational database concepts and data management
• Flexibility to meet continuously changing priorities and challenges
• Excellent project management, organizational and follow-through skill set
• Strong critical thinking and analytical skills
• Excellent communication and people skills
• Ability to manage multiple priorities in a fast-paced environment
• Nice to have: experience with CPQ & FinancialForce
• Nice to have: Salesforce Certifications- Advanced Administrator, App Builder, CPQ Specialist