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  • Posted: Mar 25, 2020
    Deadline: Not specified
  • With a vast network of highly skilled talent and some of the most exciting companies in South Africa in our ambit, Recruit Digital is the preferred recruitment partner for digital and online jobs in South Africa. We have helped startups put together explosive teams of talent to get them started as well as helped industry leaders fortify their digital experti...
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    Salesforce Business Analyst

    Position Summary and Primary Objectives

    • Business Analyst: Sales Fulfillment is part of a central shared pool of resources responsible for defining the processes and defining the data consumed and produced within the value streams. A BA supports the BPM Manager to define and implement business process architecture that links the organization & business processes to the value chains. They are aligned to value streams and provide process definition, analysis and implementation support to process owner(s).

    Major Duties & Responsibilities

    • Model business processes and maintain the repository environment’s consistency and integrity on an ongoing basis.
    • Responsible for the day-to-day operations of the Business Process Management (BPM) Practice and the BPM effort in their value streams.
    • Ensure Ways@Work is maintained according to the changes agreed by the Business Forum.
    • Support the continuous improvement workshops to capture and define features that require development.
    • Supports the creation of process design, improvement and solution design approach
    • Supports the Business Optimisation team, System Solution team, Data management team and the Digital Platform architecture team to execute improvement initiatives.
    • Assists in testing and validating the initial solution
    • Support training and knowledge transfer activities as well as the continued improvement and development of training content in support of the implemented solutions and processes.
    • The BA works closely with process owners for their value streams to run process improvement initiatives that deliver a pragmatic business case.

    Work Experience Required

    • Proven process modelling, analysis and improvement capability
    • Strong understanding of their value-streams and digital products
    • Thorough working knowledge of business process analysis
    • Strong familiarity with quality management concepts and their application
    • Customer-centricity
    • Excellent communication and relationship management

    Skills and Core Competencies

    • Relentless focus on process optimisation by leveraging existing NTT tool sets.
    • Continually provide professional challenge to the status quo
    • Expertise in process modelling, analysis and implementation
    • Actively promotes new ways of working that drive agility, speed, and design-thinking
    • Continually apply a digital lens to business and value-stream strategies and requirements
    • Understand the NTT business and they key value add processes that drive efficiency and revenue for the business

    Method of Application

    Interested and qualified? Go to Recruit Digital on to apply
  • Send your application

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