Salesforce Developer at Pavago

About the Role

• We’re hiring an experienced Salesforce Developer/Admin to own and enhance our Salesforce environment in a growing telecommunications organization.
• This role combines hands-on administration, technical development, integrations, and cross-functional collaboration to ensure Salesforce drives operational efficiency, data integrity, and business growth.
• You will work closely with Sales, Marketing, and Operations teams to build scalable solutions that support company-wide performance.

What You’ll Own

Salesforce Administration

• Manage day-to-day Salesforce administration including user setup, profiles, roles, permissions, and security settings.
• Maintain strong data integrity through data imports, exports, validation rules, and deduplication efforts.
• Generate, manage, and optimize reports, dashboards, and analytics for multiple departments.
• Provide end-user support, troubleshoot issues, and conduct training sessions to ensure adoption.

Development & Customization

• Build and maintain custom objects, fields, validation rules, and automation.
• Develop Apex classes, triggers, and Lightning Web Components for advanced functionality.
• Implement and manage workflow automation using Flow to streamline business processes.
• Customize page layouts and enhance user experience within Lightning Experience.

Integration & Optimization

• Integrate Salesforce with third-party systems including marketing automation, ERP, and billing platforms.
• Support API integrations to ensure seamless data flow across systems.
• Identify opportunities for system improvements and implement enhancements to improve performance and scalability.
• Support CI/CD processes and DevOps best practices for stable deployments.

Cross-Functional Collaboration

• Gather business requirements and translate them into scalable technical solutions.
• Collaborate with Sales, Marketing, and Operations teams to deliver effective CRM solutions.
• Document system architecture, processes, and user manuals for reference and training purposes.

Must-Have Experience & Skills

• 3–5+ years of Salesforce Administration experience.
• Hands-on Salesforce development experience (Apex, Flow, Lightning Web Components).
• Strong understanding of Salesforce data model and security architecture.
• Proven ability to build and optimize reports and dashboards.
• Experience with third-party integrations and API connectivity.
• Salesforce Administrator Certification (required).
• Salesforce Platform Developer I certification (strong plus).
• Familiarity with Sales Cloud, Service Cloud, and Marketing Cloud or HubSpot integrations.
• Understanding of CI/CD processes and DevOps tools.
• Experience working in fast-paced or startup environments preferred.

Core Competencies

• Excellent communication and interpersonal skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently and in a collaborative team environment.
• Adaptable with a willingness to learn and grow with emerging technologies.

Key Metrics for Success

• Maintain high Salesforce system reliability and performance.
• Ensure clean, accurate, and well-governed CRM data.
• Reduce manual processes through effective automation and workflow optimization.
• Successfully implement and maintain integrations across business systems.
• Improve reporting accuracy and cross-departmental visibility.