Salesforce Platform Manager (Cape Town - Hybrid) at Collinson

Key Responsibilities  

• Develop deep expertise in utilised Salesforce modules, including learning existing architecture, integrations, and automation to be able to support, maintain and enhance the platform
• Become an expert in our business processes to develop and improve Salesforce powered solutions
• Define and create a suite of APIs for core business functions
• Build and maintain custom applications on the SFDC platform, including data models, business logic, user interface, and workflows
• Provide production support and troubleshooting
• Generate training materials to ensure consistent onboarding and easy adoption
• Perform testing of new functionality and SFDC seasonal releases
• Perform Salesforce administrator functions such as user management, profiles, roles, permissions, validation rules, assignment rules, queues, licenses, etc.
• Create reports in SFDC to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data

Knowledge, skills and experience required

• 4+ years’ experience administering and configuring a Salesforce environment with deep knowledge of the declarative (point and click) capabilities or comparable experience as a “Super User” or “Product Owner” of similar Salesforce functionality
• Experience designing and implementing new modules and business processes
• Knowledge of established Salesforce standards, best practices and platform features
• Salesforce Administrator Certification
• Salesforce Platform Builder Certification
• Experience with Lightning App builder a plus
• Expertise building workflows using standard workflow functionality and advanced process automation
• Experience supporting complex orgs with customisations
• Demonstrated mastery of Salesforce Data Loader and mass upload processes
• Demonstrated expertise leveraging Salesforce debugging functionality and other Dev Console tools
• Knowledge of App Ex