Sambassador (Richards Bay) at Smollan

As a Sambassador, you will be responsible for:

Customer Experience Management

• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

Standards & Discipline Management

• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• Minimum Qualifications: Matric
• Minimum Experience:2-3 years’ experience in sales retail environment

Knowledge, Skills & Abilities:                    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office