Latest Jobs at Smollan

Job Summary: 

• Our Culture team is looking for a passionate People Coordinator to support the Culture Team with initiatives across the culture capability including employee engagement, experience,  administration, reporting, project/change management and other related support initiatives as required. 

Key Responsibilities and Deliverables

Culture Projects

• Collaborate with key stakeholders on assigned portfolio focuses.
• Support the culture team to ensure the development, design, and delivery of culture initiatives in a proactive, quality orientated and timely manner. 
• Assist in research of best practice relating to culture related topics relevant to Smollan
• Project manage outsourced work with suppliers such as survey providers, designers, suppliers, printers, and other agencies
• Assist in employee listening and capturing of themes 
• Facilitate project administration
• Drive and proactively own assigned culture processes

Project Support 

• Contribute to the creation of the annual key project strategies for the Culture capability by mapping out required tasks for strategy implementation 
• Create and manage a content calendar and schedule deadlines
• Ensure stakeholder satisfaction with the proposed calendar
• Track team meetings and oversee the administration of culture project tracker
• Manage key Culture projects, coordinate with cross-discipline team members, ensure that all parties are on track with project requirements, budgets, deadlines, and schedules
• Support project administration, finance coordination and set up and maintenance of Google groups

Data Analysis and Reporting

• Where applicable, provide data analysis and reporting in partnership with the People Systems & Solutions Team
• Support the reporting process across the capability including Exit Surveys, Engagement Survey, Values Survey etc., including individual Level reporting
• Maintain reporting results repository 
• Collaborate with relevant stakeholders in the planning, implementation, and evaluation of surveys
• Analyse relevant data and compare results to established objectives to assure the effectiveness of culture programmes and expenditure 

Stakeholder Engagement

• Establish and maintain relationships with key stakeholders
• Work closely with relevant stakeholders in the formulation of plans and activities to support project implementation
• Effectively manage escalation of project tasks to internal stakeholders and/or external third-party suppliers

Requirements
What are we looking for?

• Minimum Qualifications: Diploma/Degree in Human Resources or relevant field
• Minimum Experience:  1-3 years in an HR or similar role. Exposure to employee experience, engagement, and culture

Knowledge, Skills & Abilities:           

• Project Management 
• Relationship Building 
• Stakeholder Management 
• Communication (verbal & written)
• Collaboration skills
• Planning & Prioritisation 
• Research & Reporting skills

go to method of application »

As a Sambassador, you will be responsible for:

Customer Experience Management

• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

Standards & Discipline Management

• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• Minimum Qualifications: Matric
• Minimum Experience:2-3 years’ experience in sales retail environment

Knowledge, Skills & Abilities:                    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office

go to method of application »

As a Sambassador, you will be responsible for:

Customer Experience Management

• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

Standards & Discipline Management

• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• Minimum Qualifications: Matric
• Minimum Experience:2-3 years’ experience in sales retail environment

Knowledge, Skills & Abilities:                    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office

go to method of application »

As a Sambassador, you will be responsible for:

Customer Experience Management

• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

Standards & Discipline Management

• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• Minimum Qualifications: Matric
• Minimum Experience:2-3 years’ experience in sales retail environment

Knowledge, Skills & Abilities:                    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office

go to method of application »

Description

• Effective Leadership 
• Effective Management of Employee Relations
• Effective Management of Projects to achieve standardization across the business 
• Effective Partnerships with Operation 
• Effective Organisational Development 
• Effective Self-Management
• Effective Capacity Planning and Employment 
• Effective Systems and Administration across Business Units 

Requirements

• 6-7 years generalist experience covering the broad area of the job, preferably in a service related or FMCG environment
• Diploma or Degree/NQF level 7
• Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems
• Communication skills (verbal & written)
• Human resources information systems (HRIS) knowledge
• Computer literacy - MS office suite
• Relationship building
• Knowledge of BCEA, LRA