SAP Commerce Cloud Business Analyst at Salt South Africa

Role Overview:

• The SAP Commerce Cloud Business Analyst acts as a critical bridge between business stakeholders and technical delivery teams, translating complex business requirements into scalable, end-to-end commerce solutions.
• The role supports B2B, B2C, omnichannel commerce implementations, ensuring alignment with business strategy, platform best practices, and enterprise architecture standards.

Key Responsibilities:

• Engage with business stakeholders to elicit, analyse, and document functional and non-functional requirements.
• Translate business needs into clear user stories, acceptance criteria, and functional specifications for SAP Commerce Cloud.
• Provide thought leadership on eCommerce best practices, including B2B, B2C, marketplace, and omnichannel models.
• Facilitate workshops, stakeholder interviews, and requirement validation sessions
• Collaborate closely with developers, architects, UX designers, and integration teams across the full delivery lifecycle.
• Support Agile delivery practices, including backlog grooming, sprint planning, retrospectives and release management.
• Own story readiness and support delivery through the sprint lifecycle, ensuring stories are well-defined, understood, and achievable.
• Work closely with developers and QA to ensure acceptance criteria are clearly interpreted, implemented, and testable.
• Lead or participate in functional story reviews (BA, Developer, QA) to validate shared understanding before and during development
• Ensure QA teams are fully equipped to validate stories, including clarifying requirements, edge cases, and expected outcomes
• Drive story completion by proactively resolving ambiguities, answering queries, and removing functional blockers during the sprint
• Support and coordinate User Acceptance Testing (UAT) with business stakeholders
• Identify process gaps, risks, and dependencies, escalating where required and proposing pragmatic solutions.
• Contribute to solution roadmaps, process optimisation initiatives, and continuous improvement efforts.
• Act as a trusted advisor to clients, supporting stakeholder communication and expectation management.

Required Skills and Experience

• Proven experience as a Business Analyst or Senior Analyst as part of an Agile development team in an eCommerce implementation.
• Strong understanding of eCommerce business processes, including order management, product catalogues, pricing, promotions, and fulfilment.
• Solid experience working in Agile environments (Scrum and/or Kanban).
• Ability to work across technical and business domains, with sufficient technical understanding to engage development and architecture teams effectively.
• Experience with enterprise integrations, including ERP systems and external service providers.
• Strong analytical, problem-solving, and documentation skills.
• Excellent stakeholder engagement and communication skills, able to operate at multiple organisational levels.

Preferred / Advantageous Experience

• Background in retail, distribution, or enterprise eCommerce environments.
• Experience in Product Ownership, Business Architecture, or Solution Design roles.
• Exposure to UX design, process re-engineering, and data-driven decision-making.
• Familiarity with APIs, microservices, and system integrations
• Experience with tools like Jira, Confluence, or similar
• Prior involvement in vendor assessments or platform selection initiatives.