SAP Functional Team Lead at South African National Blood Service (SANBS)

Introduction

• Manage and guide the SAP functional team in implementing, customizing, and maintaining SAP systems. Act as the crucial link between business needs and technical execution by overseeing project planning, ensuring quality, mentoring and coaching staff, managing stakeholders, and driving solutions that align with business goals, from new implementations to ongoing support.
• To interpret, analyse and investigate application requirements and to turn these into business solutions using appropriate technology resources and proven methodologies. Provide functional support on existing and future SAP implementations. Identifies, develops, implements and maintains SAP solutions for current and future business needs.
• Works closely with the other team leads within ICT team to ensure SANBS systems are functioning as expected while continuing to improve business processes. Provide inputs into budget and business planning.

Job description

KEY PERFORMANCE AREAS (KPAS)

KPA 1: Effective Management of Team, Productivity and Development.
KPI

• Set up regular team meetings to discuss annual goals and assess performance against goals.
• Set up regular team meetings to assess performance against goals. One on one Meetings with team members: A simple metric tracking the frequency and completion of scheduled one-on-one meetings with team members to provide feedback and coaching.
• Feedback/Coaching Effectiveness Ratings: Gathers anonymous feedback from team members on the quality and usefulness of coaching and performance conversations.
• Team Member Autonomy/Empowerment Levels: Assesses the leader's ability to delegate tasks effectively and empower team members to take ownership and make decisions.
• Communication Effectiveness: Measures the clarity of communication regarding goals and expectations, potentially through team surveys.
• Manage the consultants from the support partners
• Conduct meetings with direct reports. Deal with grievances, conflict and disciplinary issues and take appropriate actions in accordance with SANBS Policy.

KPA 2: Provide Budget Inputs and Operational Strategy Plans.
KPI

• Provide inputs during business and budget planning
• Manage operation budget as it relates to people
• Make inputs into business and operational plans
• Make inputs into strategic discussions
• Management of audits and risks
• Closure rate of audit findings
• Closure rate of risks

KPA 3: Manage End User Support To Business.
KPI

• Incident and problem management in alignment to ITIL:
• Service level Agreements
• Rate of incidents put on hold
• Incident Customer survey
• Change documents quality: Review change documents before presented to CAB
• Quality of change documents
• Approval rate of change documents presented at CAB
• Root cause analysis
• Quality of root cause analysis
• rate of root cause analysis closure
• Provides 4rd line support for incident management including incident closure
• Monitor and manage incident logged to ensure adherence to SLA’s
• Manage escalations of system problems / opportunities to software vendor or Application Manager

KPA 4:  Business and Operational Project Delivery (Performance & Efficiency).
KPI

• Project Completion Rate/On-Time Delivery: Tracks the percentage of projects or tasks completed within the set deadlines, a measure of efficiency and time management
• Customer Satisfaction (CSAT) Scores: The average satisfaction rating from customers interacting with the team. This is a crucial quality metric, especially in support or service roles
• Error Rate/Quality Scores: Measures the accuracy and quality of the team's work (e.g., number of bugs in software, first-call resolution rate in a call center)
• Cost Adherence/Budget Variance: Tracks how well the projects and stay within allocated budgets, demonstrating fiscal responsibility

KPA 5: Stakeholder and Customer Relationship Management.
KPI

• Customer satisfaction: Feedback from business stakeholders or end users on project outcomes and support quality
• Issue resolution Rate: Percentage of support issues resolved during the initial interaction
• Communicate effectiveness: Assessed through structured feedback on the clarity of frequency of communication with stakeholders
• Act as the subject matter expert and provide advisory support to business process owners

Competencies

Cognitive

• Analytical Thinking and Attention to Detail
• Judgement and Decision Making
• Problem Solving
• Planning, organising and monitoring.
• Big Picture Thinking

Personal

• Excellence Orientation
• Drive and Belief in the Cause
• Ethical Behaviour
• Personal Development

Interpersonal

• Customer Service Orientation
• Teamwork
• Communication
• Knowledge Sharing

Prof. technical

• Business and Financial Acumen
• Systems Competence
• SAP (or any other relevant programme /application) proficiency.
• Best Practice Thinking.

Leadership

• Motivating people
• Strategic leadership
• Business planning
• Strategic leadership

Minimum requirements

Education

• Relevant Diploma/Degree in IT or related Business Management field.

Experience and knowledge requirements

• SAP project implementation project experience.
• SAP certification in any SAP module
• 3 years experience with leading a team

Other (knowledge and skills)

• Project management foundation certification (Added advantage).
• Supervisory course (Added advantage).

Apply by: 18 March 2026