SAP L2 Regional Functional Support Specialist (manufacturing) at Faurecia

Main duties:

The SAP L2 Regional Functional Support Team is the key interface between end users and the SAP Center of Excellence in terms of support, analysis problems and enhancements. Working in close relationship with Business Users to promote usage of SAP, retrofit and implement new functionalities.

SAP L2 Regional Functional Support Team is focused in retrofit, projects and special customer care while remain to ensure the global consistency of the SAP Support Chain across levels, starting from L1 and through L3 teams.

Main missions:

• Lead and implement the SAP functionalities requested.
• Ensure Retrofit activities in the region and delivers functional 2nd level support to end users.
• Collects and describes local requirements from sites (in term of Request for Change RFC), elaborating functional specifications and getting them validated.  Facilitates the establishment of priorities and the communication of decisions to the user’s community Promotes coherence and consistency of data by following KPIs.
• Ensures Continuous Improvement and actively promotes better utilization of SAP. Actively participation on FAUR’us social network to provide support to the user and promote SAP functionalities.
• Coordinates and performs specific training.

Qualifications and experience:

•  Solid knowledge in ERP Manufacturing & Logistic and purchasing domain.
• 3+ years overall experience in SAP, for the specific domain.
• Good business knowledge in automotive industry.
• Good communication and expression skills in an international environment. Good level of English (written and oral).
• Project management skills.
• Ability to prioritize and multitask. Flexibility and adaptability in work approach.
• Team-oriented and collaborative mindset.
• Strong analytical and problem-solving skills, with the ability to describe and conduct the problem.
• Strongly focused on delivery results.
• Willingness to travel (up to 25%)