SAP Professional Services Billing Support Analyst (SAP SD) at Hatch

As The Successful Candidate, You Will

• Manage, support, co-ordinate and resolve issues relating to SAP Applications – specifically related to iPas TF (SAP SD Billing)
• Provide first level support by identifying and resolving system problems and training end users in the use of SAP for the billing business processes
• Responsible for problem management activities such as issue resolution and root cause analysis
• Work on and close out tickets in the Hatch Zendesk System, while adhering to SLA’s, standards, and processes for systems at Hatch
• Identify proactive solutions for recurring issues
• Work closely with SAP Functional Team to troubleshoot issues
• Monitor integrations with external systems
• Assist with system testing of enhancements and fixes
• Assist with creation of user and support documentation
• Maintain current knowledge of relevant technologies as assigned

Skills, Education And Experience
You bring to this role:

• BA or BS degree in Business or Business and Computer Science / Information Systems or the equivalent Business and ERP Billing application experience in a professional services company
• 3 years’ hands-on experience using or supporting an ERP Billing application in a professional services environment (ie not retail or manufacturing)
• Experience with the SAP SD module in a professional services environment (ie not retail or manufacturing)
• Understanding of concepts surrounding SAP SD / Billing account assignment and revenue recognition processes
• Excellent problem solving/analytical skills
• Strong written and verbal communication skills, excellent interpersonal skills and customer focus
• Results-oriented, self-starter, capable of working independently and within a team environment to meet deadlines
• Flexible and able to adapt to changing circumstances or requirements
• Demonstrated ability to learn new concepts

Nice to Have

• Exposure to the following SAP areas: Resource Related Billing, Project Systems, CATS, Financials, Controlling and Results Analysis
• General understanding of EPCM / Professional Services business processes

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally