SAP Support Manager at Clinix Health Group (Pty) Ltd

Job Description

• To lead the support, optimisation, and continuous improvement of SAP and enterprise applications across our hospital network.
• This is a strategic role that ensures system performance, user satisfaction, and alignment with clinical and business goals.

REQUIREMENTS

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field.

Minimum Experience

• Minimum 5 years in SAP system administration and support, ideally in a healthcare or regulated environment.
• SAP and ITIL certifications are highly desirable.

Key Competencies

• Proficiency in SAP S/4HANA or ECC
• Integration tools (e.g., PI/PO, BTP)
• Data management
• Access control
• Project/vendor management

DELIVERABLES

• Lead SAP Application Management: Oversee the support, maintenance, and enhancement of SAP systems, ensuring high availability, performance, and compliance.
• Drive Business Alignment: Translate business needs into scalable SAP solutions that support clinical, financial, and administrative functions.
• Ensure Quality and Compliance: Manage testing, upgrades, and audits to maintain system integrity and regulatory compliance (e.g., POPIA).
• Champion User Enablement: Lead training, change management, and user support initiatives to enhance adoption and satisfaction.
• Manage Vendors and Contracts: Oversee SAP service providers, licensing, and SLAs to ensure value and performance.
• Promote Continuous Improvement: Establish a Centre of Excellence (CoE) for SAP and drive innovation through best practices and new technologies.
• Support Governance and Reporting: Implement performance metrics, reporting standards, and risk management frameworks.

Closing Date: 18 July 2025