SAP Team Lead at The Shoprite Group of Companies

Purpose of the Job    
To lead the SAP Authorisation Team. Communicating and managing goals, deadlines, and priorities. Manage critical incidents and drive the collaboration necessary for problem resolution, root cause analysis, and improvements. Optimize team performance via conflict resolution, assessments, training, motivation, tools, and innovation. Assists the Team Manager with planning, roadmaps, budget, and procurement.

Job Objectives    
1. Managing team workload and issues

• Drive problem resolution and root cause analysis of incidents. To be available at all times, within reason, for escalations and to escalate issues in turn where necessary.
• Ensure that tickets raised in the ticketing system are assigned to team members and attended within SLA.
• Log changes in the change control system, obtain approval, and drive deployment.
• Assign, track and ensure delivery within a reasonable time frame for Project work within the team.
• Prioritise the various work items assigned to the team according to management needs and criticality.
• Ensure that deadlines are met or reasonable notice is given, when missing a deadline is unavoidable.
• Conduct Team Meetings to track workload, communicate management needs and share information.

2. Planning

• Assist the Team Manager with creating and tracking roadmaps for the team
• Plan ahead and budget for data centre and team expenses.
• Assist the Team Manager in the procurement of hardware, software, training, and other expenses in the team.
• Track and manage premier support hours and utilization.

3. Reporting

• Keep the Team Manager informed of issues and critical incidents.
• Announce the start, completion, and success or failure status of changes to the appropriate audience.
• Keep project managers informed of the progress of any project work the team is conducting.
• Attend Team Manager's weekly meeting.
• Log and update important work and information in the Team Managers' weekly report.

4. Managing team performance and development

• Identify and book the training and certification the team requires to perform their duties
• Conduct appraisals with team members twice a year to assess performance, highlight improvement areas and develop improvement plans where necessary.
• Motivate team members and resolve conflict

Qualifications    
Essential

• Grade 12 (Matric) with relevant IT certification

Experience    
Essential

• 5+ years of SAP Authorisations.
• 3+ years GRC (User provisioning and risk management)
• 5+ years Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting.
• 3+ years Experience in documenting environment and processes
• 3+ years SAP Complex role design
• 3+ Experience working with auditors

Desirable

• 2+ years experience in CUA
• 2+ years SAP Hana authorizations experience
• 2+ years of SAO Fiori experience

Knowledge and Skills    
Essential

• 5+ Years of In-depth knowledge of SAP Basis and architecture design and implementation
• 2+ Years of Project delivery (New System or design change)
• Fiori Authorisation Role Design
• 3+ Years of Leading a team between 3-6 people
• Excellent communication skills, active listener, ability to adapt communication styles to different audiences with a good balance of IQ and EQ