SAP Technical Analyst (SAP Tech Analyst) at Oceana Group Limited

Job Description

• The SAP Technical Analyst is responsible for supporting the SAP team with all technical aspects of the SAP environment.
• This role must monitor logs, investigate problems, and resolve or escalate technical issues to ensure that the environment functions as expected.
• The environment includes all SAP systems, interfaces and external systems connecting to SAP.
• Key responsibilities include testing functionality as well as assisting with the implementation and ongoing maintenance of system and interface enhancements to optimise performance and reliability.

Key Responsibilities:

• Support all technical aspects related to the SAP environment including helpdesk requests, maintenance, implementation, and optimisation.
• Responsible for monitoring and investigating technical errors within the SAP Environment and resolve issues and/or escalate as required.
• Responsible for monitoring and investigating technical errors with all interfaces and resolve issues and/or escalate as required.
• Responsible for ongoing technical support and troubleshooting assistance to functional teams and business as required.
• Participate in testing new enhancements and interfaces throughout the SAP environment.
• Responsible for documenting technical designs, technical specifications, and test plans for SAP system solutions.
• Collaborate with the functional teams and business users to understand their requirements and objectives.
• Partner with SAP functional analysts, developers, and external technical teams to deliver improved business systems and processes.
• Analise existing interfaces and processes to identify inefficiencies, and areas for improvement.
• Participate in system configuration, testing, and implementation activities.
• Troubleshoot and resolve SAP technical issues.
• Work with functional teams to ensure that SAP system solutions are effectively integrated with other IT systems.
• Collaborate with project team to ensure timely and effective delivery of projects.
• Participating in SAP system audits and compliance reviews.
• Collaborate with project teams to ensure timely and effective delivery of projects.
• Responsible Areas:
• SAP Log Monitoring
• SAP Interface Monitoring
• SAP Environment technical Support
• Testing integration and enhancements
• Fiori, PI/PO & Bank Interfaces

Knowledge, Skills and Attributes:

• Broad understanding of IT, processes, systems and interfaces
• Excellent analytical and problem-solving skills
• Ability to solve complex problems with little context and guidance
• Excellent communication and interpersonal skills
• Ability to work under pressure and work independently
• Creative thinker with pragmatic can-do attitude
• High attention to detail

Qualifications and Experience:

• Bachelor's Degree in appropriate field of study desirable
• A minimum of 5 years of experience in providing technical systems support within a complex environment.

The following skills are preferable:

• Technical knowledge of multiple SAP modules
• General Business Process Knowledge
• System Interfacing & Process Testing
• PI/PO or CPI Experience
• Network & Application Troubleshooting
• SDLC & Development Experience
• Fiori Experience
• Experience with Bank Interfaces
• SQL and Data Mining
• SAP certification
• S4 Experience