Satellite Service Delivery Manager at Liquid Telecom South Africa

ROLE PURPOSE

• The purpose of the role is to plan and manage the delivery and installation of satellite and VSAT services across the operational footprint of Liquid Telecom Satellite Services. 

RESPONSIBLILITIES INCLUDE:

Installation Management

• Advise on corrective measures and process to meet reliability and quality parameters.
• Planning and managing assigned satellite terminal installations projects.
• Arrange all shipping documents with export and import rules and regulations.
• Ensuring that Installations teams adequately prepare sites, equipment and material for installations.   

Maintenance

• Ensuring escalation processes are followed on all incidents and requests.
• Ensuring that the Installation teams adhere to all relevant safety policies and procedures.
• Plan and arrange the release of relevant spares for troubleshooting prior to team going to site.
• Dispatch contractor based on location and spare availability to attend to site (Service Level Agreements and repair arrangements apply).
• Constant communication and feedback with customers, account managers and site contact.
• Clear faults with Service Operating Centre.

VSAT Administration

• Manage invoicing and shipping clearance.
• Creates invoice for shipping
• Ensuring the safe transportation of Installations Teams, equipment and material to sites. The issuing of work instructions to Installation Teams and subsequent monitoring of such work.
• Obtain quotations for installations in South Africa and abroad. Generate motivations, purchase orders etc
• Check and verify equipment received from suppliers.

Weekly Reporting & Scheduling

• The key deliverable is to provide weekly updates in the form of reports and feedback as well as a short breakdown of upcoming planned work.

REQUIREMENTS

• National Diploma – Electrical Engineering essential, Project Management Certification advantageous
• Minimum 3 years' Service Delivery experience in Telecommunications Industry, preferably in the Satellite environment