Scheduling Specialist at Nedbank

Job Purpose

• To fully comply with requirements for a Senior System Scheduler (Scheduler III). Provides the specialist role in terms of Planning; Auditing; Processes and Procedures and ensuring DRP compliance. Will understand and exploit the scheduling product features and will champion the implementation; documentation and training for these features. Is the authority source on all functions of the Scheduling team.

 Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure effective client relations by providing quality customer service
• Build relationships with business/users through regular customer meetings
• Ensure existing relationships with business/users are maintained by making sure customer requirements are understood
• Negotiate and agree requirements thorough engaging with the business/user
• Provide 2nd and 3rd level standby and support 24x7; 365 as per internal policies and processes
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Organize; coordinate and control flow of input and output data through entire production process by managing automated scheduling systems
• Create/set-up batch jobs/data runs as per business/user requirements
• Schedule batch processes via batch automation tools
• Ensure adherence and compliance of internal (scheduling) standards and procedures
• Ensure work is completed according to the plan through Scheduling and deploy/installations of code on ALL environments
• Deploy/install code via relevant toolset as per business/user requirements
• Solve problems by resorting service as soon as possible and ensuring no re-occurrences'Solve obstacles by investigating root cause ; identify possible solutions ; identify trends and provide solutions
• Ensure all batch runs are completed within specified batch windows
• Manage all exceptions as per internal policies and processes
• Ensure adherence and compliance of internal (scheduling) standards and procedures
• Ensure alignment and accuracy by auditing policies; processes ; batch processes and changes to schedules against internal standards; procedures and industry best practices
• Identify potential deficiencies though the Analyses and Auditing of batch processes; policies and procedures; and Design/project requirements.
• Ensure best practise/industry standard by Identifying gaps/potential improvements and propose possible solutions
• Participate in internal project by planning ; running and managing internal projects
• Provide advice on improved efficiency through analysing; recommending and implementing changes to hardware and software infrastructure; policies; procedures; methods and documentation
• Ensure work completed as per agreed time frames with user/requestor
• Ensure accurate management reporting and decisions making by compiling and distributing accurate data

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Professional Education/IT diploma or equivalent or relevant experience

Minimum Experience Level

• 8-10 years IT Operations and Support experience
• 4 years IT Operations and Support experience
• 4-5 years scheduling experience

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• ITIL
• TCP/IP
• Information Technology concepts
• BMC Control Suite
• Control scheduling product
• COBIT

Behavioural Competencies

• Applied Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

Deadline:4th August,202