Scrum Master at Hollard Insurance

Job Advert Summary    

• The Scrum Master will be required to work on multiple projects and teams concurrently and manage his/her time effectively. They will be responsible for enforcing the rules of Scrum, removing impediments from their team while promoting self-management and constantly improving our standards of work. A friendly outlook on life with a can-do attitude.

Required Knowledge and Experience    
General

• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision making, and conflict resolution.
• Ensure all deliverables are delivered on time, within budget, scope and quality (meeting Hollard’s quality guidelines and standards)

Stakeholder engagement & Communication

• Serve as liaison between product owner, technical and non-technical departments.
• Communicate with other teams e.g. developers, product owners and technical support specialists on product issues.
• Escalate unresolved impediments to IT Management/Project Office in order to gain traction.
• Communicate Sprint Retrospective actions to management when needed.

Development

• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
• Plan and run the various sprint ceremonies for multiple teams
• Track and communicate team velocity and sprint/release progress.
• Ability to find opportunities and makes recommendations for Process Improvements, maintain Jira/Dev Ops Boards
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

People leadership

• Participate proactively in developing and maintaining team standards, tools, and best practices.
• Identify and remove impediments or guiding the team to remove impediments, prevents distractions.
• Facilitate discussion and conflict resolution.
• Empower the team to self-organize.
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.
• Guiding the team on how to get the most of out self-organization.

Teamwork

• Build and maintain meaningful relationships with stakeholders.
• Coach and mentor peers/juniors.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Providing all support to the team using a servant leadership style whenever possible and leading by example.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

Educational Requirements    

• Matric
• Certified Scrum Master
• First level Scrum Master certification (CSM, PSM I)
• Project Management qualification an advantage
• Bachelor’s Degree in Information systems, Computer systems design, Computer science, or equivalent3 years Scrum Master experience preferably within Financial Services/Insurance Industry
• Experience playing the Scrum Master role for at least 3 years for a software development team that was diligently applying Scrum principles, practices, and theory.
• 3 or more years within a mature PMO environment
• Must have working experience with cross-functional teams spread across multiple products and locations.
• Experience in the Life Insurance industry preferred