Scrum Master at RMB - Rand Merchant Bank

Job Description

• To deliver technology solutions for the division, which may entail the development or acquisition of software solutions, the implementation of those solutions as well as the ongoing maintenance of those solutions
• Identify, control and escalate potential risks which may lead to increased costs
• Manage costs or expenses within the approved budget to achieve cost efficiencies
• Deliver against operational and cost targets
• Priorities resource allocation to minimize and reduce wastage
• Resolve customer dissatisfaction/complaints by taking ownership of the problem
• Analyse customer feedback to help improve customer service
• Ensure that delivery is accurate, timeous and of an acceptable standard
• Ensure that product or service knowledge and advice is technically accurate
• Know and understand customer needs to deliver a quality service
• Propose ideas to improve customer service
• Ensure the Product Owners know how to arrange the product backlog to maximize value
• Find techniques for effective product backlog management
• Support Product Owner, and coach business on agile practices
• Understand product planning in an empirical environment
• Ensure sufficient time is allocated to grooming and sprint planning
• Create an environment conducive to open communication
• Ensure business involvement at all stages of developments
• Identify training and development needs and pro-actively identify effective solutions to address own and employee development gaps
• Ensure that each employee prepares a personal development plan, review these plans and ensure implementation
• Create an environment conducive to cross-functional skills transfer
• Plan training interventions which support RMB and Group strategies
• Understand which competencies and skills are required to be mastered to ensure personal and employee development and performance
• Keep abreast of learning opportunities, changing products and trends
• Analyse the internal service delivery processes and comes up with innovative ideas and/or participate in working groups to improve and streamline processes, increase revenue, drive efficiencies and minimize redundancy and waste
• Monitor and control the quality of agile processes in terms of defined standards
• Assist development teams to create high-value products i.e. through visibility of sprint backlog or scrum board and an updated sprint burn complementing chart
• Facilitate scrum events as requested or needed
• Coach development teams in organizational environments in which scrum is not yet fully adopted and understood
• Recommend and implement improvements to the environment for Development Teams
• Facilitate Agile coaching sessions for business and IT
• Recognize areas for improvement and implementing improvements in collaboration with other Scrum Masters
• Provide updates to the business on the progression toward the desired maturity level

Key Responsibilities:

• Facilitate Scrum Ceremonies: Participate in daily standups, sprint planning, sprint reviews, and retrospectives with partners and internal teams.
• Requirement Prioritisation: Ensure that business, ops, and tech requirements are prioritised effectively.
• Team Representation: Represent the team in key discussions regarding CRM, ensuring our needs and goals are communicated.
• Adapt Agile Practices: Flexibly adapt Agile methodologies to fit our evolving environment.
• User Story Management: Help refine and suggest user stories to keep the team honest and focused.
• Tech Savvy: Understand and navigate the technological aspects critical to the CRM project.
• Book of Work Management: Break down broader tasks into manageable pieces, schedule them into sprints, and ensure completion.
• Mentoring: Provide guidance and mentorship to team members interested in project management or Scrum Master roles.

Qualifications:

• Experience in Technology: Essential experience in a technical environment.
• Product Team Operations: Understanding of how product teams operate (user stories, business requirements, etc.).
• Adaptability: Ability to navigate and thrive in evolving environments.
• Agile Methodologies: Proficient in Agile methodologies, with a willingness to adapt and bend them to suit the team's needs.

Preferred Skills:

• Communication: Excellent communication skills to effectively represent the team and engage with partners.
• Leadership: Strong leadership skills to guide and mentor team members.
• Problem-solving: Keen problem-solving skills to manage complex tasks and requirements.
• Organizational Skills: Superior organizational skills to manage multiple projects and tasks simultaneously.