Sea Logistics FCL Operational Care Specialist at Kuehne + Nagel

• The Seafreight Operational Care Specialist is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service collegues.

How you create impact

• Ensure accurate processing and documentation of sea import shipments while strictly following company policies and QSHE standards.
• Maintain real-time visibility of customer transactions and address their specific needs through efficient multi-channel communication.
• Work closely with Kuehne + Nagel offices, system process teams, and Customer Care Location to streamline operations and deliver customer commitments.
• Proactively challenge the status quo to improve workflows and enhance cost-efficiency, contributing to ongoing business improvements.
• Drive integration of customer data into core systems by initiating Business Profile updates and managing Wiki documentation for transparent operations.

What we would like you to bring

• Proven experience in sea freight operations and import documentation, ensuring regulatory compliance and meticulous record keeping.
• Strong interpersonal abilities to collaborate effectively across global teams and engage with customers through various communication channels.
• Demonstrated capability to challenge existing procedures, drive cost control initiatives, and analyze KPIs for continuous process optimization.
• Skilled in utilizing core logistics platforms and tools, with experience in maintaining business profiles and internal documentation systems like Wiki.
• Deep understanding of QSHE principles and a consistent track record of adhering to safety, environmental, and compliance protocols.