Careers at Kuehne + Nagel

• The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely manner, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met. Securing buy rates, as well as capacity with qualified carriers/partners, and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

• Ensure timely, precise handling of all air logistics operations, minimizing delays and meeting customer deliverables.
• Track shipments proactively, manage deviations, and maintain accurate visibility and financial data in KN systems.
• Engage effectively with internal teams, suppliers, and external partners to resolve discrepancies and ensure smooth operations.
• Monitor carrier and partner performance, escalating issues when commitments are unmet to maintain service standards.
• Drive cost efficiency and automation, contribute to process improvements, and support seamless account transitions with Sales and Customer Care.

What we would like you to bring

• Air Logistics Experience 3–5 years of hands-on operational experience in air freight or logistics, with a strong grasp of shipment processes and regulatory compliance.
• Skilled in logistics systems and automation tools, with a focus on minimizing manual tasks and maximizing operational efficiency.
• Excellent interpersonal and written communication abilities, with a proven track record of working across teams, suppliers, and external partners.
• Strong analytical mindset to identify discrepancies, resolve issues swiftly, and escalate when necessary to maintain service quality.
• Committed to delivering superior customer experience, with a proactive attitude toward continuous improvement and cost optimization.

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• The Seafreight Operational Care Specialist is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service collegues.

How you create impact

• Ensure accurate processing and documentation of sea import shipments while strictly following company policies and QSHE standards.
• Maintain real-time visibility of customer transactions and address their specific needs through efficient multi-channel communication.
• Work closely with Kuehne + Nagel offices, system process teams, and Customer Care Location to streamline operations and deliver customer commitments.
• Proactively challenge the status quo to improve workflows and enhance cost-efficiency, contributing to ongoing business improvements.
• Drive integration of customer data into core systems by initiating Business Profile updates and managing Wiki documentation for transparent operations.

What we would like you to bring

• Proven experience in sea freight operations and import documentation, ensuring regulatory compliance and meticulous record keeping.
• Strong interpersonal abilities to collaborate effectively across global teams and engage with customers through various communication channels.
• Demonstrated capability to challenge existing procedures, drive cost control initiatives, and analyze KPIs for continuous process optimization.
• Skilled in utilizing core logistics platforms and tools, with experience in maintaining business profiles and internal documentation systems like Wiki.
• Deep understanding of QSHE principles and a consistent track record of adhering to safety, environmental, and compliance protocols.

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• The National Customs Manager is responsible for developing a competitive, reliable, and innovative customs standalone product in the country. This role focuses on creating a compelling value proposition for Kuehne + Nagel's customs standalone product, acquiring new business from international and local accounts, and managing full P&L ownership to ensure profitable growth. The manager will lead, coordinate, and drive the development of commercial strategies to win large/multi-country and SME opportunities in the standalone customs business. The key objective is to become a market-leading provider of highly digitized and compliant customs brokerage solutions in the region.

How you create impact

• Develop and implement a business development plan to boost revenues in the customs standalone; Identify and pursue new business opportunities in collaboration with sales teams and through own initiatives; Define target accounts and establish strategies to secure them
• Analyze the domestic customs brokerage market, mapping relevant verticals, customers, and industry trends; Assess market trends and opportunities, translating these into new customs approaches; Reconcile new approaches against existing product designs and responses; Draft a domestic roadmap for customs standalone based on the group's strategic value proposition and growth aspirations.
• Focus on technical and commercial product development; Develop a go-to-market approach and value proposition for the customs standalone product; Support country customs teams to establish standalone products and teams
• Increase connectivity with customers, suppliers, internal partners, and customs authorities via digital interfaces, bots, automated uploads, etc.
• Establish strong relationships with clients' financial decision-makers as their single point of contact for all lines of business; Manage client relationships by conducting visits to understand their cross-border trade requirements
• Serve as the first point of contact for the Sales organization, including Key Account and Field Sales, regarding customs brokerage-related opportunities

What we would like you to bring

• Proven ability to design and execute growth strategies, identify target accounts, and secure new business across international and domestic markets.
• Strong capability in analyzing customs brokerage trends, mapping verticals, and translating insights into actionable product and commercial strategies.
• 5-8 years of experience in National Management, sales, Leadership, and international business.
• Experience with digital tools and technologies to enhance connectivity and automation
• Excellent commercial acumen, communication, and negotiation skills

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• The primary duty of the Business Development Manager for Air Logistics is to drive the growth within the geographical scope, interface to FU Sales, BU sales engagement, lead/support product development, lead/support pricing, and all solutions under Air Logistics.

How you create impact

• Drive national air logistics volume and yield growth, leveraging market insights and competitive analysis to shape strategic direction.
• Lead customer development initiatives and collaborate across functional units (FU & BU) to strengthen sales performance and retention.
• Oversee rollout of global air logistics products and pricing strategies, ensuring alignment with KPIs and sustainability goals.
• Support the setup of Customer Care locations, monitor feedback tools, and manage escalations to enhance service quality and operational efficiency.
• Represent the company at local forums and exhibitions, contributing to industry dialogue through public speaking and published articles.

What we would like you to bring

• Proven 5–10 years of expertise in air logistics, complemented by 2–5 years in sales or business development, ideally within a global logistics environment.
• Demonstrated success in leading teams, driving process improvements, and implementing structured performance frameworks to future-proof operations.
• Deep understanding of air logistics products and market dynamics, with the ability to confidently represent the business in industry forums and client engagements.
• Willingness to travel internationally as needed, paired with outstanding communication and stakeholder engagement skills across diverse cultures and functions.
• Bachelor’s degree required; Master’s degree preferred. Prior leadership experience in a senior logistics or commercial role is essential.

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• Sea Logistics Field Sales personnel develop sea logistics business from existing and new customers in order to reach and exceed predefined targets set by the Customer Care Manager. They are primarily responsible for the growth of the SME customer segment, focused on hunting in key target trades as outlined by National Sea Logistics Management guidelines. Together with the Customer Care colleagues, Sea Logistics Field Sales is directly responsible for increasing Kuehne & Nagel's market share across the core Sea Logistics products and contributing positively to the gross profit of the Sea Logistics business unit. 

How you create impact

• Actively seek and secure new sea freight import, export, and cross-trade opportunities (FCL & LCL).
• Strengthen relationships with existing customers while expanding market share.
• Develop in-depth knowledge of key trade routes, carriers, and sailing schedules.
• Work closely with overseas Route Development Managers to support prepaid and collect traffic.
• Achieve and exceed predefined targets while maintaining a strong sales pipeline.
• Ensure accurate and timely CRM (CoreLOG) updates and adhere to company policies and procedures.

What we would like you to bring

• Bachelors / master’s degree in Sales, Marketing or Business Administration or related fields.
• Proven Experience in Sea logistics.
• Proven understanding of the local market and have worked before In similar position.
• Must have strong customer focus, exceptional presentation skills and a team player.
• Fluent in English and Local Language.
• Ability to work independently without supervision is a plus.