Sea Logistics Reefer Customer Care Expert at Kuehne + Nagel

The Sea Logistics Customer Care plans and executes the day to day activities for the reefer customers. To support customers by providing helpful information, answering questions, and responding to comp[laints. To provide front-line support for clients and customers and to ensure customers are satisfied with products, services, and features.

Your Responsibilities

• Executing all reefer shipments in accordance with Kuehne-Nagel processes and guidelines.
• Receiving and checking confirmed orders from client or destination offices and ensuring, Incoterms are stipulated including full set of commercial documents together with shipper’s letter of instruction/ Export Clearing Instruction is available
• Check customer account type, credit limit and that customers are registered exporters
• Requesting SOP's, WI and rate agreements upfront to ensure shipments are handled accordingly
• Confirming readiness date of cargo with Origin, after contact is made with the shipper
• Informing the shipper and destination office about booking details
• Processing of customs clearance (SAD500) prior to arranging the packing of cargo (including customers inspections as required) and processing of customs certificates e.g. EUR, SADC
• Arranging fumigation / VGM weigh (SOLAS) as required

Your Skills And Experiences

• Matric Certificate (Grade 12) is essential
• Advanced MS Office proficiency (Excel, Outlook and Compu-clearing a distinct advantage)
• You have 5-10 years experience in Sea Logistics
• You have 5-10 years experience in Reefer/Perishables
• Good command of the English Language - both written & spoken
• Ability to build and retain excellent client relationships
• Well organized and structured in approach