Second In Charge - Knysna - Western Cape - ( New Store ) at Signature Cosmetics

• To support the Store Supervisor with the daily operations of the store including stock management, point of sale processes, customer service, store standards, team supervision and perform the duties of a Sales Assistant, to deliver operational requirements

RESPONSIBILITIES

• Create a welcoming, inspirational, and personalised experience for customers
• Perform the duties of the Store Supervisor as and when required due to staff scheduling
• Perform allocated duties by the Store Supervisor as and when requested
• Be familiar with the responsibilities of the Store Supervisor role and raise any queries with the Store Supervisor or Area Manager
• Actively support and contribute to the achievement of all store targets and operational standards
• Ensure full understanding and knowledge of the sales targets and the contribution of the relevant area to meet these targets including average spend per head, required increase in basket size and link selling
• Attend and participate in morning team meetings, and raise any queries with Store Supervisor
• Prepare for and participate in daily floor walks and raise any ideas, queries, or concerns with the Store Supervisor
• Assist with the preparations for and participate in all stock takes.
• Conduct cycle counts as and when required and report any areas of concern to the Store Supervisor
• Prevent damages by housing products on the sales floor and in the stockroom as per stock handling and storage standards
• Practice accurate stock rotation and follow the FIFO principle ensuring that only up to date and accurate stock is displayed
• Report all stock requirements, out of stocks or low stock levels to the Store Supervisor.
• Ensure all stock on the sales floor and in the stockroom is maintained in a clean and hygienic condition.
• Ensure all departments of responsibility are fully replenished, and housekeeping is maintained including but not limited to swept floors, shelves dusted, and all testers have been cleaned/wiped daily or as an when necessary
• Consistently implement and maintain all store visual merchandising standards and disciplines to create a beautiful store experience
• Ensure all store standards and operations procedures are implemented and adhered to
• Be familiar with the contents of the Model Store files as per operational requirements
• Adhere to all policies and procedures, including but not limited to Point of Sale, Cash Handling, Banking and Staff Uniform Policies
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Store Supervisor
• Contribute to the store achieving the minimum acceptable Operations Checklist rating by ensuring areas of responsibility are maintained at the required standard on a consistent basis.
• Be familiar with all information posted on the notice board and raise any outdated information or lack of information with the Store Supervisor
• Offer every customer Loyalty Card membership and provide details of the benefits of the card
• Explain all current promotions, discounts, and special offers on offer to all customers
• Focus on the average basket size by ensuring that all customers have been greeted, new line items have been offered and explained, a basket has been offered, and link sell opportunities have been made
• Perform all make overs professionally and record customers details and the products used as per process
• Utilise testers to effectively introduce customers to the product range.
• Respond to all customer requests, comments and complaints and escalate when required
• Implement monthly promotions according to the instructions with the relevant signage and display material used to highlight promotions to increase sales, e.g., posters, shelf talkers, Perspex stands, A4 stands riser cards.
• Action all pricing, including Mark Up’s and Mark Downs and promotions in area of responsibility
• Support all marketing initiatives including but not limited to Sidewalk sales, Centre Court space, and Pop-Up Stores
• Raise the need to order required stationary, staff refreshments, cleaning materials and other consumables timeously with the Store Supervisor
• Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system
• Attend and participate in all scheduled training, and transfer new knowledge and skills to daily activities performed
• Raise any gaps in product knowledge with the Store Supervisor
• Assist with the induction and training of all new employees
• Raise any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers

COMPETENCIES
What competencies do you require?

PERSONAL ATTRIBUTES/COMPETENCIES

What behaviours are you required to display in this role?

• Commitment to the customer (internal and external), the brand and organisation, and sustainability.
• Commitment to high performance, delivery focused, and goal driven.
• Flexible and adaptable to changing circumstances and requirements.
• Identifies opportunities to improve the business.
• Plays a supporting role in implementing initiatives at team level.
• Ability to plan and prioritize tasks
• Attention to detail.
• A passion for cosmetics, retail, and customer service
• A strong work ethic and hands-on approach
• Good written and verbal communication skills
• Ability to remain calm and pleasant in pressurised situations
• Ability to motivate team
• Ability to create a buzz in the store that will encourage customers to purchase and return to the store

TECHNICAL COMPETENCIES

• Systems, processes, and technical competencies:
• Knowledge of relevant computer packages (e.g. Microsoft Office, Excel), able to capture information and produce reports
• Knowledge of identified business systems, e.g. Point of Sale (POS), Payspace
• Knowledge and process understanding of all store, stock management and customer service processes
• Understanding of process compliance

Finance and Business:

• Understanding of business measures and targets directly relating to own role
• Ability to analyse and interpret finance and performance indicators
• Able to scrutinize and interpret written and financial documentation, identify mistakes and problems

Health and Safety:

• Understanding of relevant legislation and own role in maintaining a safe and healthy work environment

Customer:

• Understanding of the impact of own role on service delivery to internal and external customers
• Customer service mindset

Self:

• Able to work flexible hours in line with business requirements
• Able to stand for long periods of time
• Ability to demonstrate and promote products

OTHER JOB REQUIREMENTS

What theoretical knowledge (e.g. degree / diploma) does the job require?

• A matric, grade 12 or equivalent certificate

What experience (e.g. previous exposure) does the job require?

• Minimum of two years working experience in a retail or related environment is required
• Experience supervising a small team is an advantage
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is an advantage