Fresh Jobs at Signature Cosmetics

What is the purpose of this job? 

• To oversee the daily operations of the store including stock management, point of sale processes, customer service, store standards and the effective management of a team to deliver operational requirements

RESPONSIBILITIES

• Provide guidance, supervision and set an example for the team
• Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
• Ensure store is staffed according to agreed staffing schedules based on business requirements
• Create a welcoming, inspirational, and personalised experience for all customers
• Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
• Ensure visual merchandising standards create a beautiful store experience
• Maintain a clean, neat, and tidy and fully replenished sales floor
• Ensure stock levels, stock losses and shrinkage are effectively managed
• Ensure all products are correctly priced with relevant Price stickers and /or signage
• Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
• Ensure all store standards and operations policies and procedures are adhered to
• Effective execution of all operational activities within the store
• Ensure all policies and procedures, including but not limited to Point of Sale, Cash Handling, Banking and Staff Uniform Policies, are adhered to, and signed by all staff
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
• Effectively manage stock, stock losses and shrinkage
• Complete the Shrinkage Loss Checklist and ensure that there is an action plan to address any areas of concern.
• Ensure that stock receiving and unpacking procedures are adhered to
• Ensure Store Floor damages, Supplier defectives and Delivery damages are managed and processed correctly.
• Reduce and manage stock damages by ensuring that all products are housed on the sales floor and in the stockroom according to required standards
• Perform manual recons of all stock and include a visual check on stock during floor walks and stockroom checks
• Utilise the Stock Variance Report to identify the high loss lines and ensure that these are recorded on the Stock Loss Action Plan.
• Ensure accurate stock rotation and practice the FIFO principle at all times
• Ensure that the correct stock take preparation is carried out prior to every stock take and participate in all stock takes
• Ensure that cycle count reports are checked daily, investigate variances, and escalate stock shortages or unbalanced stock to the Area Manager
• Analyse stock reports to identify over/under stock situations and Fast/slow selling products and take the required action to rectify the situation
• Ensure that the Inter Store Transfer (IST) process is followed correctly, and all IST's have been processed by both the sending and receiving stores.
• Ensure orders are placed timeously to avoid out of stock situations
• Ensure that the store has adequate stock of top selling lines, with specific focus on the Top 100 item codes
• Ensure up to date and accurate stock is displayed
• Ensure that receiving processes are followed and any areas of concern such as stock overages, shortages, and damages are raised.
• Inform team and customers of current promotions, discounts, and special offers.
• Respond to all customer requests, comments and complaints and escalate when required
• Ensure that a minimum of 1 to 2 makes overs are conducted every day and that customer and product details are recorded as per process
• Ensure all promotions are effectively communicated to the team and that the required visuals are displayed in the stores as per Head Office instructions
• Action all pricing, including Mark Up’s and Mark Downs and promotions
• Implement promotions 100% as per instructions received and signed off by management and ensure that all visuals to support the promotions, such as posters, shelf talkers, Perspex stands, A4 stand riser cards are effectively utilised
• Provide the Area Manager with photos and videos of the store’s windows, departments and the service counter, to confirm that the monthly promotions have been successfully implemented in accordance with instructions received
• Focus on, support and manage marketing initiatives including but not limited to Sidewalk sales, Centre Court space, and Pop-Up Store
• Ensure that the store visual merchandising standards and disciplines are consistently implemented and maintained to the required business standard to create a beautiful store experience
• Complete Petty Cash Requests in full for all amounts over R 200, attach all supporting documentation and submit to the Area manager for authorisation.
• Ensure Petty Cash usage is accurately captured on POS.
• Order the required stationary, staff refreshments, cleaning materials and other consumables timeously from the warehouse in line with stock orders
• Draft a staff schedule that provides optimum floor cover and visibility
• Ensure staff planning is in place for peak trade cover, stock takes, training schedules and scheduled leave, e.g., annual leave and maternity leave
• Monitor attendance registers and address any queries regarding completion of the document and availability
• Ensure all new employees are effectively inducted and trained on all policies and procedures, the required induction documentation is signed by the employee and forwarded to HR for scanning and filing
• Provide the required guidance for all new employees to register on Payspace, understand how to access required processes, e.g., leave applications, and documents, e.g., payslips and the required confidentiality for all personal information stored on IT systems
• Ensure that all staff movements and or changes that impact on payroll and the maintenance of Payspace are effectively communicated to the Area Manager and or HR department
• Conduct follow up sign off of employees who have attended training
• Ensure that all staff are fully trained and knowledgeable on all products.
• Ensure that the Second in Charge is familiar with and upskilled on the responsibilities of the Store Supervisor role in order that the correct level of support and adherence to operational standards can be maintained
• Ensure compliance with all company policies and procedures and notify the Area Manager and HR department of planned Department of Labour visits.
• Raise any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers

COMPETENCIES
What competencies do you require?
PERSONAL ATTRIBUTES/COMPETENCIES
What behaviours are you required to display in this role?

• Commitment to the customer (internal and external), the brand and organisation, and sustainability.
• Commitment to high performance, delivery focused, and goal driven.
• Flexible and adaptable to changing circumstances and requirements.
• Identifies opportunities to improve the business.
• Play a supporting role in implementing initiatives at team level.
• Ability to plan and prioritize tasks
• Attention to detail.
• A passion for cosmetics, retail, and customer service
• A strong work ethic and hands-on approach
• Good written and verbal communication skills
• Ability to remain calm and pleasant in pressurised situations
• Ability to motivate team
• Ability to create a buzz in the store that will encourage customers to purchase and return to the store

TECHNICAL COMPETENCIES

Systems, processes, and technical competencies:

• Knowledge of relevant computer packages (e.g., Microsoft Office, Excel), able to capture information and produce reports
• Knowledge of identified business systems, e.g., Point of Sale (POS), Payspace
• Knowledge and process understanding of all store, cash handling, stock management and customer service processes
• Understanding of process compliance

Finance and Business:

• Understanding of business measures and targets directly relating to own role
• Ability to analyse and interpret finance and performance indicators
• Able to scrutinize and interpret written and financial documentation, identify mistakes and problems

Health and Safety:

• Understanding of relevant legislation and own role in maintaining a safe and healthy work environment

Customer:

• Understanding of the impact of own role on service delivery to internal and external customers
• Customer service mindset

Self:

• Able to work flexible hours in line with business requirements
• Able to stand for long periods of time
• Ability to demonstrate and promote products

REQUIREMENTS 

• Matric, grade 12 or equivalent certificate
• A minimum of two years’ experience supervising a small team in a retail store
• Minimum of three years working experience in a retail or related environment is required
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is required

go to method of application »

• To support the Store Supervisor with the daily operations of the store including stock management, point of sale processes, customer service, store standards, team supervision and perform the duties of a Sales Assistant, to deliver operational requirements

RESPONSIBILITIES

• Create a welcoming, inspirational, and personalised experience for customers
• Perform the duties of the Store Supervisor as and when required due to staff scheduling
• Perform allocated duties by the Store Supervisor as and when requested
• Be familiar with the responsibilities of the Store Supervisor role and raise any queries with the Store Supervisor or Area Manager
• Actively support and contribute to the achievement of all store targets and operational standards
• Ensure full understanding and knowledge of the sales targets and the contribution of the relevant area to meet these targets including average spend per head, required increase in basket size and link selling
• Attend and participate in morning team meetings, and raise any queries with Store Supervisor
• Prepare for and participate in daily floor walks and raise any ideas, queries, or concerns with the Store Supervisor
• Assist with the preparations for and participate in all stock takes.
• Conduct cycle counts as and when required and report any areas of concern to the Store Supervisor
• Prevent damages by housing products on the sales floor and in the stockroom as per stock handling and storage standards
• Practice accurate stock rotation and follow the FIFO principle ensuring that only up to date and accurate stock is displayed
• Report all stock requirements, out of stocks or low stock levels to the Store Supervisor.
• Ensure all stock on the sales floor and in the stockroom is maintained in a clean and hygienic condition.
• Ensure all departments of responsibility are fully replenished, and housekeeping is maintained including but not limited to swept floors, shelves dusted, and all testers have been cleaned/wiped daily or as an when necessary
• Consistently implement and maintain all store visual merchandising standards and disciplines to create a beautiful store experience
• Ensure all store standards and operations procedures are implemented and adhered to
• Be familiar with the contents of the Model Store files as per operational requirements
• Adhere to all policies and procedures, including but not limited to Point of Sale, Cash Handling, Banking and Staff Uniform Policies
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Store Supervisor
• Contribute to the store achieving the minimum acceptable Operations Checklist rating by ensuring areas of responsibility are maintained at the required standard on a consistent basis.
• Be familiar with all information posted on the notice board and raise any outdated information or lack of information with the Store Supervisor
• Offer every customer Loyalty Card membership and provide details of the benefits of the card
• Explain all current promotions, discounts, and special offers on offer to all customers
• Focus on the average basket size by ensuring that all customers have been greeted, new line items have been offered and explained, a basket has been offered, and link sell opportunities have been made
• Perform all make overs professionally and record customers details and the products used as per process
• Utilise testers to effectively introduce customers to the product range.
• Respond to all customer requests, comments and complaints and escalate when required
• Implement monthly promotions according to the instructions with the relevant signage and display material used to highlight promotions to increase sales, e.g., posters, shelf talkers, Perspex stands, A4 stands riser cards.
• Action all pricing, including Mark Up’s and Mark Downs and promotions in area of responsibility
• Support all marketing initiatives including but not limited to Sidewalk sales, Centre Court space, and Pop-Up Stores
• Raise the need to order required stationary, staff refreshments, cleaning materials and other consumables timeously with the Store Supervisor
• Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system
• Attend and participate in all scheduled training, and transfer new knowledge and skills to daily activities performed
• Raise any gaps in product knowledge with the Store Supervisor
• Assist with the induction and training of all new employees
• Raise any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers

COMPETENCIES
What competencies do you require?

PERSONAL ATTRIBUTES/COMPETENCIES

What behaviours are you required to display in this role?

• Commitment to the customer (internal and external), the brand and organisation, and sustainability.
• Commitment to high performance, delivery focused, and goal driven.
• Flexible and adaptable to changing circumstances and requirements.
• Identifies opportunities to improve the business.
• Plays a supporting role in implementing initiatives at team level.
• Ability to plan and prioritize tasks
• Attention to detail.
• A passion for cosmetics, retail, and customer service
• A strong work ethic and hands-on approach
• Good written and verbal communication skills
• Ability to remain calm and pleasant in pressurised situations
• Ability to motivate team
• Ability to create a buzz in the store that will encourage customers to purchase and return to the store

TECHNICAL COMPETENCIES

• Systems, processes, and technical competencies:
• Knowledge of relevant computer packages (e.g. Microsoft Office, Excel), able to capture information and produce reports
• Knowledge of identified business systems, e.g. Point of Sale (POS), Payspace
• Knowledge and process understanding of all store, stock management and customer service processes
• Understanding of process compliance

Finance and Business:

• Understanding of business measures and targets directly relating to own role
• Ability to analyse and interpret finance and performance indicators
• Able to scrutinize and interpret written and financial documentation, identify mistakes and problems

Health and Safety:

• Understanding of relevant legislation and own role in maintaining a safe and healthy work environment

Customer:

• Understanding of the impact of own role on service delivery to internal and external customers
• Customer service mindset

Self:

• Able to work flexible hours in line with business requirements
• Able to stand for long periods of time
• Ability to demonstrate and promote products

OTHER JOB REQUIREMENTS

What theoretical knowledge (e.g. degree / diploma) does the job require?

• A matric, grade 12 or equivalent certificate

What experience (e.g. previous exposure) does the job require?

• Minimum of two years working experience in a retail or related environment is required
• Experience supervising a small team is an advantage
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is an advantage

go to method of application »

What is the purpose of this job?

• To provide excellent customer service, effective stock management, adherence to store standards, point of sale processes and meeting and exceeding sales targets in order to deliver to operational standards

RESPONSIBILITIES:
What are you responsible for doing?

• Create a welcoming, inspirational, and personalised experience for customers
• Actively support and contribute to the achievement of all store targets and operational standards
• Ensure full understanding and knowledge of the sales targets and the contribution of the relevant area to meet these targets including average spend per head, required increase in basket size and link selling
• Attend and participate in morning team meetings, and raise any queries with Store Supervisor
• Prepare for and participate in daily floor walks and raise any ideas, queries, or concerns with the Store Supervisor
• Assist with the preparations for and participate in all stock takes.
• Conduct cycle counts as and when required and report any areas of concern to the Store Supervisor
• Prevent damages by housing products on the sales floor and in the stockroom as per stock handling and storage standards
• Practice accurate stock rotation and follow the FIFO principle ensuring that only up to date and accurate stock is displayed
• Report all stock requirements, out of stocks or low stock levels to the Store Supervisor.
• Ensure all stock on the sales floor and in the stockroom is maintained in a clean and hygienic condition.
• Ensure all departments of responsibility are fully replenished, and housekeeping is maintained including but not limited to swept floors, shelves dusted, and all testers have been cleaned/wiped daily or as an when necessary
• Consistently implement and maintain all store visual merchandising standards and disciplines to create a beautiful store experience
• Ensure all store standards and operations procedures are implemented and adhered to
• Be familiar with the contents of the Model Store files as per operational requirements
• Adhere to all policies and procedures, including but not limited to Point of Sale, Cash Handling, Banking and Staff Uniform Policies
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Store Supervisor
• Contribute to the store achieving the minimum acceptable Operations Checklist rating by ensuring areas of responsibility are maintained at the required standard on a consistent basis.
• Be familiar with all information posted on the notice board and raise any outdated information or lack of information with the Store Supervisor
• Offer every customer Loyalty Card membership and provide details of the benefits of the card
• Explain all current promotions, discounts, and special offers on offer to all customers
• Focus on the average basket size by ensuring that all customers have been greeted, new line items have been offered and explained, a basket has been offered, and link sell opportunities have been made
• Perform all make overs professionally and record customers details and the products used as per process
• Utilise testers to effectively introduce customers to the product range.
• Respond to all customer requests, comments and complaints and escalate when required
• Implement monthly promotions according to the instructions with the relevant signage and display material used to highlight promotions to increase sales, e.g., posters, shelf talkers, Perspex stands, A4 stands riser cards.
• Action all pricing, including Mark Up’s and Mark Downs and promotions in area of responsibility
• Support all marketing initiatives including but not limited to Sidewalk sales, Centre Court space, and Pop-Up Stores
• Raise the need to order required stationary, staff refreshments, cleaning materials and other consumables timeously with the Store Supervisor
• Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system
• Attend and participate in all scheduled training, and transfer new knowledge and skills to daily activities performed
• Raise any gaps in product knowledge with the Store Supervisor
• Assist with the induction and training of all new employees
• Raise any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers

COMPETENCIES
What competencies do you require?
PERSONAL ATTRIBUTES/COMPETENCIES
What behaviours are you required to display in this role?

• Commitment to the customer (internal and external), the brand and organisation, and sustainability.
• Commitment to high performance, delivery focused, and goal driven.
• Flexible and adaptable to changing circumstances and requirements.
• Identifies opportunities to improve the business.
• Plays a supporting role in implementing initiatives at team level.
• Ability to plan and prioritize tasks
• Attention to detail.
• passion for cosmetics, retail, and customer service
• A strong work ethic and hands-on approach
• Good written and verbal communication skills
• Ability to remain calm and pleasant in pressurised situations
• Ability to motivate team
• Ability to create a buzz in the store that will encourage customers to purchase and return to the store

TECHNICAL COMPETENCIES
Systems, processes, and technical competencies:

• Knowledge of relevant computer packages (e.g. Microsoft Office, Excel), able to capture information and produce reports
• Knowledge of identified business systems, e.g. Point of Sale (POS), Payspace
• Knowledge and process understanding of all store, stock management and customer service processes
• Understanding of process compliance

Finance and Business:

• Understanding of business measures and targets directly relating to own role
• Ability to analyse and interpret finance and performance indicators
• Able to scrutinize and interpret written and financial documentation, identify mistakes and problems

Health and Safety:

• Understanding of relevant legislation and own role in maintaining a safe and healthy work environment

Customer:

• Understanding of the impact of own role on service delivery to internal and external customers
• Customer service mindset

Self:

• Able to work flexible hours in line with business requirements
• Able to stand for long periods of time
• Ability to demonstrate and promote products

Requirements 

• A matric, grade 12 or equivalent certificate
• Minimum of one years working experience in a retail 
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is an advantage

go to method of application »

• To lead store teams, drive turnover, ensure profitability, control expenses, manage stock, deliver high store disciplines and standards in line with operational excellence for all designated stores.

RESPONSIBILITIES:
What are you responsible for doing?

• Promote a high-performance culture though the effective leadership and management of store teams.
• Monitor sales for designated stores on a daily, weekly, and monthly basis and ensure action plans are in place to deliver required results.
• Ensure store specific action plans are in place for all underperforming
• Discuss performing and non-performing stores with the National Operations and Sales Manager monthly and provide feedback on the achievement of action plans to deliver to requirements, including but not limited to stock management, slow moving products promotions, sales targets, Loyalty Card Programme, operational standards, shrinkage results and stock loss action plans, staffing and staff morale.
• Conduct performance meetings with underperforming store teams, ensure clear action plans are in place, monitor and review the achievement of the action plan.
• Ensure all monthly promotions are implemented in stores, according to required standards and each store provides the relevant evidence of implementation.
• Prepare and present quarterly reviews to the Managing Director and National Operations & Sales Manager, including relevant analysis and clear action plans to deliver to key performance requirements.
• Ensure effective utilization of reports to support sound problem solving and decision
• Effectively utilize relevant reporting to provide input to required stock levels and volumes to support sales budgets, g., Top selling lines, Slow moving product line items, Out of Stock line items, stock re-ordering levels.
• Prepare for, co-ordinate and obtain input for the content to be shared at Cycle meetings, ensuring that topics covered add value, address area specific relevant matters, enhance continual sales growth and the development of
• Ensure that visual merchandising standards and disciplines are consistently implemented and maintained to the required business standard to create a beautiful store experience.
• Provide feedback on the effectiveness of visual merchandising that encourage link selling and support the effective implementation of promoted products.
• Ensure stores maintain presentation standards and disciplines which include merchandising of windows, shop fronts, gondola ends, and countertops.
• Share best practice learnings with other teams and across
• Ensure that the store teams maintain focus on all key business indicators including but not limited to customer service excellence; Moments of Truth, Loyalty Card Programme, promotions, Link Selling, Make overs, stock management, Store standards and disciplines though the effective utilization of reporting, and ongoing
• Draft and submit a Monthly store visitation plan and provide updates on any changes to the agreed plan.
• Conduct monthly store visits and discuss including but not limited to sales performance against targets, store standards, store disciplines, compliance with policies and procedures, utilization of the Model Store files, notice board standards, stock management and the used of stock reports to manage Top 200 Items.
• Complete the Operations checklist and Banking audits monthly and provide feedback to the store management including updating the Store Visitation book with the relevant feedback, action plans and instructions.
• Ensure that the fully completed Operational Checklist is forwarded to the National Operations and Sales Manager monthly.
• Follow up, address, and rectify the out of line areas recorded on the Risk audits and previous store visits.
• Identify prime locations for stores in existing malls and shopping centers and discuss opportunities with National Operations and Sales Manager.
• Keep up to date with new mall and shopping center developments and notify the National Operations and Sales Manager of possible sites for new stores.
• Ensure the successful planning, co-ordination and launching of new stores, revamps and relocations and ensure the relevant checklists are completed.
• Effectively manage all people processes including but not limited to employee relations, performance management, learning and development processes, recognition schemes and annual leave planning.
• Effectively and timeously manage monthly payroll processes including the preparation and submission of the Staff Movement reports and all relevant supporting
• Ensure effective staffing schedules are in place in all stores including staffing over peak seasons, stock takes, training schedules and annual leave.
• Liaise with the Human Resources and Recruitment Department to identify methods to recruit suitable candidates for relevant positions within agreed timelines.
• Ensure that the correct recruitment processes are followed to enable optimal operations and store
• Ensure all employees are inducted utilizing the official company induction process and documentation.
• Ensure all staff understand their role and responsibilities and receive the relevant training including Point of Sale systems and procedures, Product Knowledge (new and existing products), Merchandising in store, Customer service, selling skills including makeovers, Health and Safety awareness and Shrinkage prevention.
• Ensure action plans are in place to effectively manage known and unknown causes of shrinkage including but not limited to stock rotation, ordering, write offs, damages and tester usage.

COMPETENCIES 
What competencies do you require?
PERSONAL ATTRIBUTES/COMPETENCIES
What behaviours are you required to display in this role?

• Flexible and adaptable to changing circumstances and requirements.
• Identifies opportunities to improve the business.
• Anticipates and resolves issues or obstacles that impede timely completion of tasks.
• Ability to multi task in a fast paced environment
• Attention to detail.
• Plays a leading and supporting role in implementing initiatives at team level.
• Decision making and problem-solving skills
• Planning and organising skills
• Excellent verbal and written communication and presentation skills
• Able to identify operational obstacles and opportunities
• Analytical and numerical skills
• Effective utilisation of financial reporting and budget development
• Resilient and able to remain focused in the face of adversity
• Perform effectively as part of a team and delegate appropriately
• Leadership skills
• Influencing and negotiating skills
• Interpersonal and conflict management skills
• People management skills including training, developing, coaching and guiding skills

TECHNICAL COMPETENCIES

• Systems, processes, and technical competencies:
• Knowledge of relevant computer packages (e.g. MS Office, Dynamics, F&O) in order to capture information and produce report
• Knowledge of identified business systems, e.g. Microsoft Dynamics, F&O, Point of Sale (POS), Warehouse System, Inventory System
• Knowledge and process understanding of retail outlet, warehouse, inventory, store procedures
• Understanding of legal and process compliance

Finance and Business:

• Understanding of business measures and targets directly relating to own role
• Ability to analyse and interpret finance and performance indicators
• Able to scrutinize and interpret written and financial documentation, identify mistakes and problems

Health and Safety:

• Understanding of relevant legislation and own role in maintaining a safe and healthy work environment

Customer:

• Understanding of the impact of own role on service delivery to internal and external customers
• Customer service mindset.

People:

• (Only utilised for positions with direct reports)
• Understanding of relevant legislation, Human Resource Policies and Procedures
• Knowledge of Performance Appraisal System
• Knowledge of Employee Relations Procedures

Self:

• Able to work flexible hours in line with business requirements.
• Able to travel within South Africa.
• Able to travel and spend time away from family and home.
• Driver’s License: code 8.

SPECIAL CONDITIONS OF EMPLOYMENT

• Clear Criminal 
• Valid Drivers / or own reliable transport 
• Frequent Provincial Travel  

OTHER JOB REQUIREMENTS

What theoretical knowledge (e.g. degree / diploma) does the job require?

• Grade 12 or related qualification is required
• A qualification in retail management, sales management, business management or related qualification is an advantage is required
• A valid drivers license
• What experience (e.g. previous exposure) does the job require?
• A minimum of three years’ experience in an Area Manager/Senior Managerial position in a flag ship store, within the fashion/retail environment is required.
• Experience in Fragrances and Cosmetics would be beneficial.
• A minimum of three years’ experience managing and motivating store teams
• Utilizing reporting to effectively manage delivery to key store targets.

REPORTING LINES

• Reports to: National Operations and Sales Manager
• Direct reports:
• Store Teams (as per designated area)
• Store Supervisors
• Second in Charge
• Shop Assistants