Security Operations Manager - METAP at TikTok

In this role you will:

• deliver exemplary security support services to multiple sites, including the deployment of high-performing guard teams.
• respond to local incidents in a professional, timely manner.
• establish excellent cross-functional relationships; working closely with external partners (e.g. law enforcement, local first responders).
• maintain site risk assessment documentation.
• support new office projects.

Responsibilities

• Support the delivery of day-to-day physical security operations across multiple sites, including overseeing the deployment of local teams (guard, reception, and/or SOC services) commensurate with the risk profile and operational demands of each site.
• Ensure site risk assessment documentation remains accurate and up-to-date.
• Respond to physical security incidents at sites within the region, including incident reporting and after-action-reviews, and where necessary, conduct robust investigations to effectively assess and triage.
• Plan and lead physical security onboarding and training of security personnel at sites within the region to ensure highly professional and consistent service delivery.
• Support the management of guarding vendors. Ensure high quality operational vendor performance in line with key performance indicators (KPIs) and support with invoices and purchase requisitions/orders.
• Deliver interactive and engaging employee security awareness training and participate in table-top exercises.
• Update and maintain site emergency response plans covering response protocols for medical, fire, and other workplace emergencies.
• Support the event security program, including conducting offsite venue risk assessments, to help promote a safe, consistent and structured approach to event management.
• Support new office projects including security design of office space.
• Strong liaison relationships with local first responders and law enforcement. Establish and maintain cooperative operating procedures with property management staff related to emergency building evacuations and other site incidents.

Qualifications

• 5+ years of experience in corporate security (as a contractor or full-time employee), with at least 2+ years in a security management role.
• Undergraduate/Master's degree (and/or equivalent experience).
• Experience managing security operations across multiple sites with a track record of high performance and increasing responsibilities.
• Technically astute with working knowledge of physical access control systems, video management systems, and visitor management systems.
• Ability to update and maintain robust site documentation including checklists, post orders, and standard operating procedures.
• Experience supporting new office security deliverables (e.g. Conducting risk assessments, high-level design of access control, CCTV and other technical security controls).
• Experience participating in guarding RFPs and supervising contract personnel, including hiring, training, developing, and managing performance.
• Skilled operator comfortable dealing with a variety of acute incidents.
• Experience supporting business events (e.g. venue risk assessments).
• Excellent verbal and written ability with strong stakeholder management skills.
• Sound problem-solving skills and comfortable working under pressure and delivering within tight timeframes.
• Ability to travel to other offices, sometimes at short notice; respond to emergencies after-hours; and to work nights, weekends, and/or holidays as operational needs demand.
• Other languages spoken a plus.