Senior Administrator - eBanking at Apex Group

Key duties and responsibilities

• Managing user access - creation of new users and removal of leavers on core banking platforms and managing password resets
• Adding new client accounts to existing banking platforms
• monitor and action any queries which come into the eBanking helpdesk mailbox
• Maintaining registers of users and performing annual review of each banking system to include review of users, their access and account groups.
• Contacting banks to reallocate old devices to new users where possible
• Performing specific client team requests such as monthly export of balances
• Signatory updates - updating all eBanking systems as and when a user has changed from an inputter to a signatory
• Dealing with general queries from users
• Managing day to day activities in line with internal and external SLA timeframes - pro-active escalation to Manager of any issues.
   

Experience and Skills Required

• 2-3 years+ banking experience ideal, specifically onboarding new client accounts
• Knowledge of local and global AML / KYC requirements ideal
• Strong organizational, communication (verbal and written) and problem-solving skills
• The ability to work with all levels within the organization
• Strong multi-tasking skills
• An ability to work to tight deadlines
• Strong interpersonal skills to develop working relationships with colleagues and clients cross-jurisdictions
• Ability to identify opportunities for process improvements
• Proficient in Microsoft Office applications
• Flexible enough to work in any shifts as per business needs