Senior Administrator: Sales (RT3) - Altron Warehouse at Altron Bytes Systems Integration

JOB PURPOSE

As a senior sales administrator you will be responsible to ensure all sales admin functions are completed in a most efficient manner. Our cornerstones are completeness and accuracy, meaning everything should be loaded shipped and invoices accurately and on time. This includes and is not limited to, sales orders, customer returns and contracts. It is important that our processes are streamlined and the above is achieved in the most effective way, enhancing efficiency and productivity. Delighting our customers by meeting their expectations and resolving any queries they might have. Provide necessary reports and data analysis for customers as well as assist management in making strategic decision making.

KEY RESPONSIBILITIES:  

• Train and mentor Sales administrators and Learners.
• Ensure that Sales administrators and Learners adhere to procedures and policies.
• Load sales orders and customer returns.
• Ensuring Management, contract rates and financial approvals are obtained and adhered to.
• Ensure accuracy on transaction processing, pricing, and stock availability.
• Coordinate with the warehouse, logistics and command centre to ensure timely delivery, installations, and collections.
• Communicate with all stakeholders on progress and ETA’s.
• Approve Sales orders and customer returns on the system.
• Deadlines are not negotiable.
• Ensure contract packs are compliant with Contract Control requirements.
• Manage customer inquiries and complaints efficiently.
• Ensure a high level of customer satisfaction and address issues promptly.
• Submit and Follow- up on Service Level Agreements with customers.
• Good product knowledge and accuracy of information related to customer queries.
• Maintain strong and good relationships with customers and internal stakeholders.
• Identify areas for process improvement within the sales administration function.
• Implement best practices to streamline operations and enhance productivity.
• Utilize technology and automation tools to improve efficiency.
• Prepare sales commission reports.
• Prepare and analyse sales reports, order trends, and performance metrics.
• Provide insights and recommendations to senior management.
• Ensure data integrity and accuracy in all reporting.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Maintain accurate records and documentation for all sales transactions and customer interactions.
• Work closely with the sales team to support their needs and achieve overall sales targets.
• Assist RT3 salespeople with urgent proposals.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric
• Higher certification would be to your advantage

Professional Qualifications

• Entire MS Office suite - advance proficiency.
• Excel skills must be higher than average.
• Experience with CRM and ERP systems.

Years of Experience

• Minimum of 3-5 years of experience in sales administration or sales support.
• At least 1-2 years in a senior or leadership role.

Competencies

Behavioral Competencies

• Great communication skills
• Enthusiastic team player and self-motivated
• Strong numerical aptitude and attention to detail
• Results, deadline, and procedure orientated.
• Must be flexible and willing to work overtime.
• Must be able to work under pressure with a friendly and helpful demeanor.

Learned Competencies

• Strong problem-solving skills, willing to get involved and get the job done.
• Ability to create and be part of a positive work environment.
• Demonstrated experience working with complex systems and transactional requirements.
• Experience working with customers and maintaining composure when dealing with demanding customers – internal and external.
• Ability to maintain all information in a highly confidential and organized manner.