Senior Administrator - Transfer Agency (Investor Services) - CPT at Apex Group

Role summary:

We are seeking a Senior Administrator, reporting to a Senior Manager, to conduct and maintain appropriate investor identification and verification, take ownership of and process investor transactions and deal with investor queries; Test and review SARS reporting. This includes conducting and maintaining appropriate investor identification and verification screening mandated by the Apex KYC Procedures prior to the opening of a new account relationship and ensuring this is consistent with the Apex Fund Services SA AML Policy; and ensure all records are kept up to date. The incumbent must test, review and submit tax reporting as well as ensuring all transactions are processed timeously and accurately while dealing with any Fund Manager or Client queries.

Key responsibilities:

• Perform KYC screening on new investors by collecting all required documentation on the investor as required by the RMCP;
• Establishing contact with the responsible external person and communicate Apex requirements;
• Follow up on outstanding requirements;
• Confirm KYC sign off with internal Operational Teams;
• Update and produce status reports as required;
• Ensure that the necessary documentation and information pertaining to the investors are captured and maintained in line with document retention policies;
• Authorize transactions in administration system;
• Ensure service levels are maintained;
• Liaise with clients and assist with any queries from Fund Accounting, investors or fund managers;
• Ensure that all Investor transactions are processed in a timely and accurate manner;
• Maintenance of investor registers:
• Production and distribution of investor statements and investment certificates;
• Servicing ad hoc requests for information;
• Reconcile unitized portfolios to investor records;
• Provide creation/liquidation information monthly and distributing to fund managers;
• Review and test annual and bi-annual SARS reporting;
• Understand tax reporting within Hedge Funds;
• Prepare and distribute ad-hoc reports including quarterly risk reports, fund fact sheets, minimum disclosure documents and audit certificates;
• Establish excellent client relationships and provide high quality service and productivity;
• Ensure that internal and external queries are dealt with timeously and professionally;
• Liaise with internal departments for streamlined workflow;
• Resolve client queries timeously;
• Provide fund auditors with required information and explanations, as requested;
• Suggest and implement Investor Services procedures and process improvement.

Skills / experience:

• BCom Degree or related degree;
• 3 - 5 years experience;
• Excellent interpersonal and teamwork skills;
• Structured and detail oriented;
• Strong verbal and written communication skills;
• Analytical and problem-solving skills with strong attention to detail;
• Effective time-management skills to achieve deadlines;
• Ability to work under pressure;
• Excellent organisational skills;
• Motivated and driven.