Senior Analyst, Industry Insights Retailers at NielsenIQ

You’ll be working within the Analytics & Insights team, responsible for delighting clients around South Africa through delivering retail measurement insights and analysis for Retailer clients. 

Responsibilities 
Service Management: 

• Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with clients in South Africa 
• Support the generation of thought leadership materials. 
• Support account team building materials to new conversations with prospect clients 
• Providing performance overview analysis and business issue analysis to Retailer clients 
• Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients 
• Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience 

Efficiency / standardization / transformation: 

• Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients. 
• Mapping of all deliverables committed to with the customer 
• Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool) 
• Fulfilment of the service model agreed with the client (service mix). 
• Promote self service to customers 
• Promote the use and application of NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics) 
• Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in the knowledge NielsenIQ 
• Plan trainings with clients to ensure the above-mentioned points 

Self-development: 

• Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy). 
• Incorporation of the service code and golden rules in the day-to-day business.