Job Vacancies at Sun International

Job Purpose

• The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalized customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering

Key Performance Areas

Prepared Work Station

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities

Delivered Reception Services

• Acknowledge and greet all guests with a friendly smile and  treat guests with respect at all times
• Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Deal with special requests from guests (like booking theatre tickets or storing valuable items)
• Inform guests of the services and accommodation rates in the hotel
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
• Administer own float and conduct cash-ups at the end of the shift.
• Be present at the reception desk and maintain proper decorum at all times.
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.

Customer Engagement:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

• Grade 12 

Experience

• 2 years' experience in a customer service environment, preferably in a hotel environment 

Skills and Knowledge

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Knowledge of an additional language (relevant to market) is an advantage

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Job Purpose: 

• The Finance Co-ordinator provides essential administrative and operational support to the Sunbet Finance department, ensuring the seamless execution of daily financial processes and departmental activities.
• This role acts as a central administrative hub, coordinating documentation, meetings, and stakeholder interactions to enhance efficiency, compliance, and service delivery, thereby enabling the Finance team to focus on core financial operations.

Core behavioural & Technical / Proficiency competencies: 

• Office Administration Software (MS Office Suite, particularly Word, Excel, PowerPoint, Outlook).
• Peoplesoft (or similar ERP system for finance modules).
• IFS (Purchase Requisitions).
• Document Management Systems.
• Data Entry and Verification.
• Basic Financial Administration.
• Record Keeping and Filing Systems.
• Meeting Coordination Tools.
• Planning & Organising.
• Attention to Details.
• Communication. 
• Customer Centricity.
• Digital Workplace Technologies.
• Governance and Compliance.
• Accounts Payable & Financial Administration.
• Problem - solving. 
• Stakeholder Management. 

Job Requirements

Qualification: 

• Relevant National Diploma (NQF 6) in Secretarial Studies, Business Administration, or Project Management. 
• Certification in Office Administration or Secretarial Practice.

Experience

• A minimum of 2 years' experience in finance administration or secretarial function. 
• Experience in a fast- paced administrative support role within a corporate environment.
• Exposure to financial processes and systems (e.g., invoice processing, expense management). 

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• The Maslow Hotel is looking for a Receptionist to join its Front Office team. The successful candidate will provide exceptional guest service, manage check-in and check-out processes, and ensure a seamless and memorable guest experience.

Job Description

Job Purpose

• The Receptionist is responsible for serving as the primary point of contact for guests, facilitating seamless check-in and check-out processes, promoting room upgrades and hotel services, and delivering exceptional, personalised customer service to ensure a memorable guest experience.

Key Performance Areas

Front Office Operations

• Monitor the appearance of front-of-house areas and report any issues relating to equipment or system functionality.
• Ensure the cleanliness and presentation of reception and public areas.
• Check and replenish information brochures and guest materials.
• Review daily arrival and VIP guest lists and understand special guest requirements.
• Assist with the preparation and distribution of welcome and VIP amenities.
• Maintain knowledge of hotel facilities, services, promotions, and activities.

Guest Services

• Welcome and acknowledge all guests with a friendly and professional attitude.
• Perform guest check-in and check-out procedures, including issuing room keys, preparing accounts, and processing payments.
• Take and relay messages accurately to guests.
• Assist guests with special requests, such as booking services, arranging transportation, or safeguarding valuables.
• Provide information on hotel services, facilities, and accommodation rates.
• Build positive relationships with guests and handle complaints courteously and professionally to protect the hotel's reputation.

Reservations and Administration

• Maintain accurate records of room bookings, guest information, and billing transactions.
• Process reservations received through online platforms, telephone calls, and walk-in requests promptly and accurately.
• Ensure all guest accounts and documentation are completed and maintained for accountability and future reference.

Coordination and Reporting

• Report housekeeping, maintenance, and equipment issues to the relevant departments to ensure prompt resolution.
• Promote and upsell hotel facilities, products, and services.
• Provide guests with information about local attractions and directions when required.
• Remain present at the reception desk and maintain a professional appearance and conduct at all times.

Cash Handling

• Manage and reconcile own cash float.
• Conduct end-of-shift cash-ups and ensure all financial transactions are accurately recorded.

Job Requirements

Education

• Grade 12 (Matric).

Experience

• Minimum of 2 years' experience in a customer service environment, preferably within the hospitality or hotel industry.

Skills and Knowledge

• Ability to work shifts in line with operational requirements.
• Physically capable of moving around and standing for extended periods.
• Flexible and willing to perform similar duties in alternative outlets as required by operational needs.
• Strong customer service and communication skills.
• Knowledge of an additional language relevant to the market would be advantageous.

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Job Purpose

• Responsible for the preparation and presentation of exceptional culinary products for restaurant, banqueting, and hotel operations, in accordance with Sun International's operational excellence standards, procedural compliance requirements, and customer experience expectations.

Key Performance Areas1. Food Preparation

• Keep up to date with food products, industry trends, and cooking methodologies required to deliver menu offerings.
• Prepare mise en place and conduct pre-service checks and preparations in line with Standard Operating Procedures (SOPs).
• Support the Chef de Partie in the daily operation and preparation of food and menu items according to recipe guidelines and preparation techniques.
• Prepare vegetables, sauces, salads, cold starters, and hot dishes to the required standards.
• Control food stock and food costs within own section by minimising waste and off-cuts.
• Monitor food stock levels, report shortages, remove food approaching expiry, and maintain organised refrigeration areas.
• Identify, resolve, or report food quality issues, spoilage, and other anomalies to management chefs in accordance with required standards.

Culinary Governance Standards

• Arrive at work prepared for service, dressed in the appropriate PPE and equipped with the required culinary tools and knives.
• Identify and report issues relating to workstation appearance, equipment, and system functionality.
• Ensure the cleanliness of own section or workstation at all times.
• Comply with all health, safety, hygiene, and environmental regulations within the outlet.
• Use, handle, and store operating equipment according to specifications and safety requirements.
• Participate in stock-taking activities as required.

Customer Engagement

• Welcome guests warmly, greet them with a friendly and professional attitude, and ensure they are treated with respect at all times.
• Interact with guests and provide professional service and appropriate solutions to their requests.
• Identify customers and understand their preferences to enhance their dining experience.
• Accurately take guest orders at the buffet.
• Explain menu items and ingredients to guests when required.
• Prepare and present food items in accordance with established standards.
• Educate guests on business unit facilities, products, and current promotions.
• Handle customer complaints, requests, and suggestions professionally, resolving issues where possible and escalating when necessary.

Job Requirements

Education

• 1-Year Culinary Certification or an equivalent National Qualification in Culinary Skills at Certificate Level.
• Membership with the South African Chefs Association and/or other relevant culinary accreditation bodies.

Experience

• Minimum of 6 months' experience in a culinary operation.

Skills and KnowledgeTechnical Competencies

• Equipment usage and storage.
• Culinary product knowledge.
• Cooking methodologies.
• Food safety legislation, standards, and regulations.
• Environmental and sustainability standards.
• Knife skills.
• Waste management.
• Stock control.
• Basic computer skills.

Core Behavioural Competencies

• Team cooperation and collaboration.
• Customer service skills, including the ability to deal professionally with difficult customers.
• Food preparation techniques.
• Sensory judgement through aroma, taste, colour, and texture.
• Safe and effective use of culinary and kitchen equipment.
• Ability to follow instructions accurately.
• Attention to detail, including checking material availability and working to specification.
• Ability to perform physical tasks such as cleaning, tidying, and cooking.
• Commitment to continuous learning and development.

Work Conditions and Special Requirements

• Ability to work shifts in line with operational requirements.
• Physically capable of moving and handling operating equipment.
• Willingness to perform similar functions in alternative outlets as required by operational needs.
• Ability to work in a fast-paced hospitality environment.

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Job Description

• The CRM Specialist: Systems is responsible for the technical configuration, integration and operational management of SunBet’s CRM systems and communication infrastructure.
• The role manages platforms including XtremePush, PAM and external email and SMS communication partners, ensuring reliable, compliant and well-designed player journeys across digital channels. 
• Working closely with CRM, Product, IT Operations and Compliance teams, the role will manage system integrations and APIs, troubleshoot technical issues, support bonus and gamification configurations, monitor platform performance and ensure SunBet’s CRM technology effectively supports player engagement and retention strategies.

Core behavioural & Technical / proficiency competencies:

Behavioural:

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical:

• CRM & Martech Systems Administration
• XtremePush Platform Configuration & Administration
• API & Systems Integration
• CRM, PAM & Bonus Engine Integration
• Transactional & Marketing Journey Mapping
• Email Infrastructure & Deliverability Management
• SMS Gateway & Communications Management
• Player Account Management (PAM) Systems
• Bonus & Gamification Configuration
• Campaign & Systems Reporting
• SQL & Data Analysis
• Excel & BI Tools
• Technical Troubleshooting & Incident Resolution
• CRM Platform Performance Monitoring
• Data Privacy, Security & Regulatory Compliance
• Vendor & Stakeholder Relationship Management
• Digital & AI-enabled CRM Tools

Job Requirements

Requirements

Qualifications:

• Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in Marketing Technology, Computer Science, Information Technology or a related field [Required]
• Certification in XtremePush or a comparable CRM/Martech platform [Required]
• SQL certification or demonstrated SQL proficiency [Required]
• API Integration or Systems Administration certification [Preferred]
• Google Analytics Individual Qualification (GAIQ) [Preferred]  

Experience:

• 3–5 years’ experience in CRM systems and Martech engineering
• Experience within an online gaming or sports betting environment
• Demonstrated experience with API integrations and platform configuration
• Experience configuring and administering CRM/Martech platforms
• Experience troubleshooting integrations between CRM and supporting systems
• Experience with transactional and marketing communication infrastructure
• Exposure to campaign and system performance reporting and analysis

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Job Description

• The CRM Specialist: Loyalty is responsible for the end-to-end operational management and optimisation of SunBet’s MVG loyalty programme, ensuring an engaging and rewarding experience for players across the online gaming and sports betting environment.
• The role manages loyalty programme mechanics including points accrual, tier structures, benefits and rewards, while using CRM technology, player data and multi-channel communications to drive engagement, retention and lifetime value.
• The specialist will also analyse loyalty performance, segment player audiences, optimise communications through testing and ensure the programme operates accurately and in line with commercial and regulatory requirements.

Core behavioural & Technical / proficiency competencies:

Behavioural:

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical:

• Loyalty Programme & Rewards Management
• CRM & Loyalty Platform Management
• Loyalty Accrual & Tier Management
• XtremePush or Comparable Multi-channel CRM Platforms
• Player Account Management (PAM) Systems
• Bonus & Reward Structuring
• Customer Segmentation & Personalisation
• Data Analysis – SQL, Excel & BI Tools
• Email, SMS & Push Marketing
• A/B Testing & Experimentation
• Loyalty Performance & Retention Analytics
• Multi-channel Campaign Deployment
• Marketing Automation
• Project Management
• Customer Relationship Management
• Digital & AI-enabled Marketing Tools
• Gaming Regulatory & Data Compliance

Job Requirements

Requirements

Qualifications:

• Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in Marketing, Business, Data Analytics or a related field [Required]
• Certification in Marketing Automation or Digital Marketing [Required]
• Google Analytics Individual Qualification (GAIQ) [Required]
• Project Management certification, e.g. CAPM [Required]

Experience:

• 3–5 years’ experience in CRM loyalty and digital marketing
• Experience in loyalty programme administration, including accrual, tiering and redemption
• Exposure to online gaming and sports betting environments
• Experience managing or supporting CRM/loyalty platforms
• Experience building and deploying multi-channel customer communications
• Experience using customer data and segmentation to personalise communications
• Experience monitoring loyalty performance, including redemption, retention and tier movement