Senior Analyst at Nedbank

Job Purpose

• To implement and action on the creation and compilation of management and strategic reports that are aligned to strategic intent; through qualitative and quantitative research and analysis; and recommending insights that enable sound business decisions through others; as per Nedbank's business strategy.

Job Responsibilities

• Produce targeted reports/presentations that summarize findings and recommendations in order to inform senior management decision-making by managing the data collection and analysis process within timelines, specifically relating to Human Resources data
• Sound knowledge of technical data applications (PowerBi, data principles, data modelling, etc) to digitize and optimize reporting on headcount, EE, vacancies, attrition, and support the decision-making process regarding the above-mentioned
• Solve customer needs and drive the strategy for the business by providing insight and managing data analysis and interpretation on strategic issues and business related challenges faced by Nedbank.
• Deliver key insights in supporting strategic decision-making by responding timeously and professionally to a variety of ad hoc business requests that have an impact across the division and organization.
• Research and analyse queries by consulting with different stakeholders across Nedbank to deliver timeous and accurate resolutions.
• Identify various stakeholder requirements and collaborate across divisions in order to achieve common purpose.
• Create, maintain and coordinate the team effectiveness and disciplines through collaboration with stakeholders.
• Manage client expectations by identifying the needs, delivering and maintaining client service standards throughout the process until finalisation.
• Minimize risk and enhance customer satisfaction by developing embedded reporting processes and ensuring they are aligned with Nedbank standards.
• Obtain Nedbank goals and objectives and deliver within the budget by driving processes to continuously improve internal customer satisfaction within the organization.
• Report and present effectively the key findings in an appropriate way to the audience for them to execute decisions according to regulations and legislation.
• Improve customer delivery / experience by encouraging a proactive environment of quality analytics and strategic insights.
• Deliver automated reporting solutions by monitoring, examining and making recommendations for improvements.
• Identify performance gaps and agree on appropriate action to be taken.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self through identifying current and future training and development needs.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Advanced Diplomas/National 1st Degrees
• Preferred: computer science, information technology, statistics, or business administration

Minimum Experience Level

• 3- 5 years' experience in analytical and strategic environment
• Data modelling
• Advanced excel (modelling, macro’s, advanced excel formulas, etc)
• Power BI advance
• Experience in TM1 will be advantageous.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Consumer behaviour
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Strategic planning

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Business Acumen
• Guiding Team Success
• Building partnerships
• Planning and Organizing