Senior Analyst Programmer - Robotics at Old Mutual

Purpose of the Job    

The Senior Analyst Programmer - Robotics will report into the Senior Manager: Robotics in our IT Enablement team within our Information Technology division.

This role of Senior Analyst Programmer (Technical Robotic Process Automation Lead Engineer ) will be part of our Automation engineering team responsible for building BOTS for the enterprise. This includes configuration, administration, and deployment. Furthermore, you will also assist with integration between applications (cloudbased, internally developed and client-based).

Will be responsible for building complex automation solutions using the relevant technology/development languages in support of the various enterprise automation initiatives. Guides the end users as well as team members in design, testing and maintenance of automation projects across the organization.
Able to engineer process patterns for the purposes of creating reusable assets within enterprise architecture. Utilizes process automation best practices to ensure automations meet business requirements and meets stated targets for efficiency. Must be able to advise and/or develop multiple automation projects and ensure delivery within the given timeline. Will be called upon to coach, mentor and train end users in RPA design techniques and best practices.
Is able to deep dive into massive datasets to extract meaningful information from them to produce Automation Analytics. You will need to be comfortable leading technical demonstrations, helping customers develop models that add value to their organizations, and integrating those models into client environments.

Critical objectives and responsibilities:

• Develop and implement robotic process automation, including programming in related languages to automate manual and repetitive tasks in order to increase efficiencies.
• Continuous improvement to ensure effective service
• Service delivery to ensure customer satisfaction
• Ensure cost efficiency through financial and corporate governance
• System Programming
• Design business automation solution in partnership with IT and product owners while ensuring alignment with the agreed process flow.
• Design, develop and manager bots to automate manual business processes.
• Design process automation solutions in accordance with the automation technology design principles.
• Configure and test automated processes and objects, using automation principles that are efficient, well structured, maintainable and easy to understand.
• Effectively Utilize management information (MIS) and business intelligence (BI) to drive continuous improvement across the value chain.
• Build awareness of RPA technology enablers and their potential impact on business strategy.
• Collaborate across the entire value chain business to exploit efficiencies and economies of scale and to ensure a positive customer experience across customer segments.
• Identify and assess potential IT and business opportunities that can be delivered using RPA.
• Map the business processes and technology to the new solutions; Identifies gaps based on experience and recommended practices.
• Analyse, map, document, and streamline workflow processes to enable Digital Workforce to build solutions for attended and unattended BOTs.
• Implement Agile first methods that focus on delivering high value ROI solutions back to the business through rapid development and repeatable delivery frameworks
• Provide in-depth technical and business process improvement solutions
• Provide critical thinking and influence in developing and documenting streamlined processes and supporting technical infrastructure
• Conduct research and provide thought leadership in order to drive continuous improvement and ensure a competitive service and administration value proposition.
• Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Contribute to the development and implementation of fit for purpose budgets.
• Manage supplier relationships, and budgets associated with projects.
• Builds, tests and implements new systems and system changes in accordance with agreed Robotics standards and principles.
• Documents system features and functionality.
• Performs data conversion.
• Provides solutions, which maintain the technical integrity of the solution.

Experience, knowledge & skills required   

• Bachelor’s degree
• 3 – 5 years’ experience in designing, developing and implementing RPA bots which automate business processes.
• Strong knowledge of IQ Bots and related data capture technologies to extract and digitize semi and unstructured data.
• 3-5 years’ experience in an agile environment
• Devops experience

  Additional Details    

• Strategic: Is able to understand, identify and acts on broader opportunities in order to drive longer term, value-adding change. Applies judgement effectively. Identifies and acts on market and/or competitor trends/opportunities
• Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.
• Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
• Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
• Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.
• Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
• Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.

           
Shortlisted candidates will be subjected to the following statutory checks:

ITC
Criminal
References
Qualifications